Care Redesign
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Rethinking the Health Care Value Chain (01:43)

Rethinking the health care value chain as a whole is about more than redefining how care is delivered, says Amy Compton-Phillips, Executive Vice President and Chief Clinical Officer for Providence St. Joseph Health. It’s about understanding how we “continuously move upstream” and interact with patients who define health in different ways, including social needs such as food, jobs, and shelter. It involves a care reimbursement system that is redesigned to align with driving better value and looks at outcomes over the cost of delivering those outcomes. And it requires that we recognize “the amazing power and capacity” of teams to create an abundance of resources.

“What I hope [is that] a couple years from now, we’ll create a care delivery system that delivers on . . . the patient triple aim, the patient trifecta,” says Compton-Phillips. “Being able to create really compassionate caring, highly effective curing, and coordination, all at the same time, at a price the country can afford.”

From the NEJM Catalyst event Care Redesign: Creating the Future of Care Delivery at Kaiser Permanente Center for Total Health, September 30, 2015.

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Design Thinking

18 Articles

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