While clinical outcomes lend themselves to measurement, quantifying how an individual patient experiences symptoms or a loss of function can be more challenging. One promising approach is the use of Patient-Reported Outcome Measures (PROMs).
Neil W. Wagle
While health care pursues the important trend of putting patients at the center of care, the terms used to describe this goal are proliferating — and muddying the discourse. This taxonomy attempts to classify some of these terms and make some distinctions.
Anish K. Agarwal, Lauren Hahn, Raina M. Merchant & Roy Rosin
Health care organizations can take cues from consumer-facing companies like Airbnb to creatively insert convenience and surprise into patient encounters.
Elena Fagotto, Victòria Alsina Burgués & Archon Fung
Health information initiatives will succeed only if they focus on patients’ motivation to engage and reflect the type of engagement they seek.
Saira Ghafur & Eric C. Schneider
Providers can benefit patients and disrupt health care by learning from the experience of other industries.
Case Study by
Marc B. Westle, George R. Burkert & Ronald A. Paulus
How Mission Hospital scaled a virtual sitter pilot and reduced unassisted falls by 44% and fall-related injuries by 40%.
The NEJM Catalyst Insights Council agrees that while financial incentives are a common strategy to engage patients in healthy behaviors, they are not necessarily effective.
Initiatives to improve patient engagement come in a variety of forms. While insurers, employers, and health care providers are all involved in using financial incentives and penalties for engagement efforts, improvement in health outcomes has been elusive. Achieving that ultimate goal will usually require a combination of financial and social approaches.
Sujatha Changolkar, David A. Asch, Mohan Balachandran, Kevin G. Volpp & Mitesh S. Patel
Leaders are finding that making higher-value choices easier through subtle changes to choice architecture can have an outsized impact on medical decision-making.
Insights Report by
NEJM Catalyst & University of Utah Health
An independent NEJM Catalyst report sponsored by University of Utah Health on barriers to achieving an excellent patient experience.