NEJM Catalyst Insights Council members agree that design thinking useful, but leadership buy-in and understanding of how to implement it may create barriers.
Thomas H. Davenport & Wiljeana J. Glover
Artificial intelligence is most likely to improve health care by augmenting the work of human clinicians.
An ophthalmology provider with facilities in the greater Mexico City area is using Human-Centered Design to improve both the patient and staff experience.
Hospitals must provide wholesome food, sound sleeping conditions, and human connection to promote healing and wellness.
Health care leaders and frontline clinicians are eager to embrace design thinking. Yet its principles are not widely applied.
Michael Chernew & Mary Beth Landrum
Targeted supplemental data collection may be a valuable approach to balancing data needs with data-collection costs.
Case Study by
Rishikesh P. Dalal
How a large physician organization reduced the amount of opioids prescribed per patient while increasing referrals for pain management consultation.
How Community Servings evolved from an HIV nutrition program to one that feeds people with any illness.
Robert M. Zimbroff, Bruce Leff & Albert L. Siu
Patients enrolled in Mount Sinai Health System’s HaH-Plus program spend about one-third as many days in health care facilities as inpatients in the last 180 days of life.
Case Study by
Jennifer M. Schmidt & Ali Kosydor
To get beyond simplistic measures such as increased patient appointments or decreased lag days, operations administrators and physician champions must develop effective partnerships.