Insights Report by
NEJM Catalyst & University of Utah Health
An independent NEJM Catalyst report sponsored by University of Utah Health on barriers to achieving an excellent patient experience.
Cynthia J. Sieck, Daniel M. Walker, Sheldon Retchin & Ann Scheck McAlearney
Patient engagement assessments often don’t dig deep enough to identify why patients don’t participate in their own health care. We present a new model to help providers pinpoint the reasons for lack of engagement and address them more effectively.
Both parties involved in a consumer-facing transaction have access to important information about the product or service — but this isn’t the case with health care.
Lala Tanmoy Das, Erika L. Abramson & Rainu Kaushal
More home health care and after-hours clinics, telemedicine, and home delivery of medications are among top solutions.
Bharat Tewarie, Vasudev Bailey, Maxwell Rebarber & Jennings Xu
With natural language processing and machine learning, researchers are identifying patient emotional and medical needs that are not being met by clinicians and patient advocacy groups.
The consumerization of health care continues to reshape the way that patients engage with providers and experience care. Most providers see this fundamental change in the health care model as a necessary response to changing patient demands, and have embraced the need to learn from other industries.
Susan Hassmiller & Ani Bilazarian
When patients and families are included in medical rounds as valued members of the team, the quality of care improves.
Rebekah S. M. Angove, Joseph Boselovic & Heather Sandoval
It’s important for providers to understand and apply the key principles foundational to patient-centered outcomes research efforts.
William Gordon, Aneesh Chopra & Adam Landman
The pieces are in place for a truly disruptive shift in how patients can access and use their own clinical data to improve their health.
Anna De Simoni, Stephanie J. C. Taylor, Chris Griffiths, Pietro Panzarasa & Aziz Sheikh
Three proposed steps for integrating peer-driven online health communities with traditional services to improve health outcomes for people with chronic conditions.