The most humane experiences happen when we meet patients where they are by designing the types of touch points they want and need.
Dale M. Glenn
Ritual is in fact a primitive checklist: a series of steps that create safety and trust between client and caregiver.
Commentary from NEJM Catalyst Insights Council members on how to capture the patient voice and make hospital staff hear it.
Meridithe A. Mendelsohn
Why should it be surprising and novel that patient-reported outcomes have such power?
Lisa S. Rotenstein, Robert S. Huckman & Neil W. Wagle
PRO collection is not only feasible and good for clinical care, but it also may enhance physician satisfaction and prevent burnout.
From a roundtable discussion and NEJM Catalyst survey, a framework for defining the patient voice and integrating it into care delivery.
Kate Niehaus, Caryn Epstein, Larissa Temple & Kent Sepkowitz
Though PFAC models abound, metrics on best practices are lacking. One prominent hospital may have found the answer: let those who are the experts at being patients and caregivers lead the way.
Carol J. Peden & Leslie A. Saxon
To ensure that we engage the patient groups who have much to gain from the more flexible health care interactions that digital innovation can provide, we must consider issues of computer literacy, access, and trust.
Neil W. Wagle
PROMs pioneer shares what’s working in a large health system. Make it easy, make it fast, make it relevant.
Asad Latif, Adil Haider & Peter J. Pronovost
Patient-centered checklists, or “Smartlists,” offer the hope of improved outcomes and value to both patients and clinicians.