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Quality Management

We know the keys to higher-value care are improved cost and quality. Effective quality management in healthcare organizations makes the difference in these areas. How can we best measure quality improvement in healthcare?

Bilazarian01_pullquote patient engagement both sides of the bed

Patient Engagement

Patient Engagement from Both Sides of the Bed

When patients and families are included in medical rounds as valued members of the team, the quality of care improves.

Discharge Rates and Follow-Up Internval Dashboard for One Provider at MGH Dermatology

New Marketplace

A Successful Pilot to Improve Access by Adjusting Discharge and Follow-Up Rates

Actionable data and modest financial incentives can help motivate clinicians to adjust their behavior around scheduling follow-up appointments.

The PEACE Project - Patient Experience for Acute Care Elders at Sarasota Memorial Hospital

Patient Engagement

The PEACE Project

Improving the acute care experience for our eldest patients.

Zuckerberg San Francisco General Hospital ZSFGH A3 thinking Personal Development Plan A3 leader standard work improvement management example board

Leadership

Changing Leadership Behavior Gets Real Results

Zuckerberg San Francisco General Hospital deployed its new leadership culture, which emphasizes staff decision-making, self-reflection, and clarity in defining problems and goals, to successfully address a crisis involving record-high patient volumes.

Comprehensive Intervention Review at Lurie Childrens Hospital - improving patient flow and length of stay

Care Redesign

Reducing Length of Stay in the ED

A comprehensive redesign of triage and ED care.

Pumonary Nurse Post-Discharge Follow-Up Note for Patients with COPD

Care Redesign

TOPS: Telephonic Outreach in the Pulmonary Service at VA Boston Healthcare System

A nurse-directed intervention targeting veterans who had been hospitalized for COPD resulted in improved access to ambulatory care and a reduced rate of readmissions.

Health Care Quality Improvement Prioritization - Keeping the Focus on the Union of Mission and Externalities

Care Redesign

Mission and Externalities: The Imperative for Prioritization

Well-meaning providers will fail to improve the quality of care until they focus on what’s important: setting priorities and dealing with the consequences of external factors.

Safety-Net Providers Lead Disruptive Innovation to Cut Overuse - Frederick Cerise talk still

Leadership

Safety-Net Providers Lead Disruptive Innovation

It should be no surprise that simpler, cheaper, and more convenient care arises from safety-net providers.

The VA Mission Driven from Point of Care to Final Salute Sanjay Saint Talk Still

Leadership

Mission Driven: Point of Care to Final Salute

Every veteran should receive the special kind of care they deserve from the moment they leave service to the time of their final salute.

Birkmeyer02_pullquote - national physician practices NPPs

New Marketplace

Aggregators, Innovators, and the Resurgence of National Physician Practices

A perspective on the growth of NPPs and the ideological divide between for-profit and nonprofit providers.

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