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Quality Management

We know the keys to efficient care are cost and quality. But how can we measure quality improvement in healthcare? Effective quality management in healthcare organizations will make the difference between success and failure.

Transparency Initiatives Are Maturing But Have Far to Go

New Marketplace

New Marketplace Survey: A Slow Path to Transparency for Patients

There is national momentum to empower patients with actionable health care information. But how well is the health care industry faring with this push to improve patient-facing transparency?

The HCD Human-Centered Design Kaiser Permanente Compass

Care Redesign

Human-Centered Design and Performance Improvement: Better Together

Kaiser Permanente’s initiatives with combining HCD and PI point to the potential to improve the health care experience and outcomes of patients and providers.

PROs Associated with Better Top-Box Satisfaction Scores at UPMC

Patient Engagement

Better Physician Ratings from Discussing PROs with Patients

A UPMC study demonstrates the value of PROs, but finds that physicians need to discuss that information with patients during visits.

Improving Scores Through Human-Centered Design

Care Redesign

Designing and Implementing Better Patient Experiences

An ophthalmology provider with facilities in the greater Mexico City area is using Human-Centered Design to improve both the patient and staff experience.

Mangi01_pullquote - patient flow dynamic work design

Leadership

Improving Patient Flow with Dynamic Work Design

Staff make big improvements in post-operative care by changing small details.

Chernew04_pullquote targeted supplemental data collection

Care Redesign

Targeted Supplemental Data Collection — Addressing the Quality-Measurement Conundrum

Targeted supplemental data collection may be a valuable approach to balancing data needs with data-collection costs.

Tina Freese Decker

Leadership

Cultivating “Systemness” to Create Personalized, High-Reliability Health Care

Becoming a high-reliability health system that is personalized, efficient, and effective means making some tough choices.

Standard Daily Management Visual Board at Baptist Health

Leadership

Using Daily Management and Visual Boards to Improve Key Indicators and Staff Engagement

Baptist Health leverages Daily Management as a way to engage frontline staff and create a data-driven problem-solving culture to help the health system achieve its goals.

Engagement Scores for Moffitt Cancer Center Compared to Press Ganey Engagement Survey National Healthcare Benchmark

Leadership

A Multi-Strategy Approach to Rebuilding Workforce Engagement

Many health care organizations invest in measuring workforce engagement, but how does one move the needle when scores are low?

SLUCare General Internal Medicine Interactive Voice Response - Patient Access

Care Redesign

Creating a Holistic Approach to Patient Access

To get beyond simplistic measures such as increased patient appointments or decreased lag days, operations administrators and physician champions must develop effective partnerships.

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