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Quality Management

We know the keys to higher-value care are improved cost and quality. Effective quality management in healthcare organizations makes the difference in these areas. How can we best measure quality improvement in healthcare?

Evolution of Health Care in China - Delivering Public Benefit at Enormous Scale - David Cook talk still

New Marketplace

China’s Health Care: Public Benefit, Enormous Scale

Though demand for health services in China has outpaced the development of management systems to provide those services, China has the goal, the means, and the commitment to change health care.

The Assessment of Care Tool - Consisting of Six Visual Analog Scales Corresponding with the IOM Six Dimensions of Perfect Care

Care Redesign

Real-Time Pursuit of Outcomes That Matter to Patients

A simple and affordable tool to use at the point of care to drive value creation within clinical microsystems.

30-Day Mortality Rates at Non-Teaching and Major Teaching Hospitals 2013-2014 - value-based care at academic medical centers

New Marketplace

What Value-Based Payment Means for Academic Medical Centers

Academic medical centers must become as dedicated to advancing operational and clinical efficiency as they have been to advancing the science of medicine.

Six Modest Proposals for Health Care Measurement - Ari Robicsek Talk Still

Care Redesign

Six Modest Proposals for Health Care Measurement

From measuring only what matters with the “give a darn” test to warnings about the streetlight effect and risk adjustment, here are six proposals for refining health care measurement.

Leff06_pullquote home-based medical care for homebound patients

Care Redesign

Using Quality to Shine a Light on Homebound Care

How two thought leaders in the fields of home-based medical care, geriatrics, and palliative medicine advanced a quality-of-care agenda for homebound adults.

Fulfilling the Promise of Patient-Reported Outcomes - PROMIS at University of Rochester - Judith Baumhauer talk still

Care Redesign

Fulfilling the Promise of Patient-Reported Outcomes

What if providers could predict whether a patient’s symptoms would improve from a particular treatment before investing cost and time into that treatment?

Health Systems Attending the Nudge Units in Health Care Symposium - Penn Medicine

Patient Engagement

Key Insights on Launching a Nudge Unit within a Health Care System

Leaders are finding that making higher-value choices easier through subtle changes to choice architecture can have an outsized impact on medical decision-making.

IHI HPMS Visual Management Board Example

Leadership

The Answer to Culture Change: Everyday Management Tactics

Adoption of a clear rhythm-of-performance measurement and communication via huddles and visual management can affect a culture of staff engagement and continuous value improvement.

Cleveland Clinic Time-to-Treatment Cancer Programming Overall Scorecard 2015-2017 Sample

Care Redesign

Reducing Time-to-Treatment for Newly Diagnosed Cancer Patients

How Cleveland Clinic initiated a multidisciplinary program to reduce time-to-treatment and accomplish a 33% reduction.

Percent in Highest Bracket in Patient Satisfaction Scores - Pre-Post Arm Differences for Hospitalists - Duke Coaching Communication Skills Study

Leadership

Coach, Don’t Just Teach

The effect of one-on-one communication coaching on clinicians’ communication skills and patients’ satisfaction.

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