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Quality Management

We know the keys to efficient care are cost and quality. But how can we measure quality improvement in healthcare? Effective quality management in healthcare organizations will make the difference between success and failure.

Summary of Comprehensive Approach to Physician Behavior and Practice Change

Care Redesign

Engaging Stakeholders to Produce Sustainable Change in Surgical Practice

How an initiative designed to improve patient outcomes and satisfaction while containing costs led to sustainable change in surgical practice and physician behavior.

what does quality measurement in health care mean

New Marketplace

Buzz Survey Report: Addressing the Problems of Quality Measurement

An independent NEJM Catalyst report sponsored by University of Utah Health on patient involvement in quality measurement.

Average HOOS and Average KOOS for patients undergoing hip and knee replacement at CJRI

New Marketplace

Building a “Hospital-within-Hospital” Model for Joint Replacements

The Connecticut Joint Replacement Institute has demonstrated that formerly competing independent providers can unite on a common vision to yield drastic improvements in quality, safety, and costs.

Bilazarian01_pullquote patient engagement both sides of the bed

Patient Engagement

Patient Engagement from Both Sides of the Bed

When patients and families are included in medical rounds as valued members of the team, the quality of care improves.

Discharge Rates and Follow-Up Internval Dashboard for One Provider at MGH Dermatology

New Marketplace

A Successful Pilot to Improve Access by Adjusting Discharge and Follow-Up Rates

Actionable data and modest financial incentives can help motivate clinicians to adjust their behavior around scheduling follow-up appointments.

The PEACE Project - Patient Experience for Acute Care Elders at Sarasota Memorial Hospital

Patient Engagement

The PEACE Project

Improving the acute care experience for our eldest patients.

Zuckerberg San Francisco General Hospital ZSFGH A3 thinking Personal Development Plan A3 leader standard work improvement management example board

Leadership

Changing Leadership Behavior Gets Real Results

Zuckerberg San Francisco General Hospital deployed its new leadership culture, which emphasizes staff decision-making, self-reflection, and clarity in defining problems and goals, to successfully address a crisis involving record-high patient volumes.

Comprehensive Intervention Review at Lurie Childrens Hospital - improving patient flow and length of stay

Care Redesign

Reducing Length of Stay in the ED

A comprehensive redesign of triage and ED care.

Pumonary Nurse Post-Discharge Follow-Up Note for Patients with COPD

Care Redesign

TOPS: Telephonic Outreach in the Pulmonary Service at VA Boston Healthcare System

A nurse-directed intervention targeting veterans who had been hospitalized for COPD resulted in improved access to ambulatory care and a reduced rate of readmissions.

Health Care Quality Improvement Prioritization - Keeping the Focus on the Union of Mission and Externalities

Care Redesign

Mission and Externalities: The Imperative for Prioritization

Well-meaning providers will fail to improve the quality of care until they focus on what’s important: setting priorities and dealing with the consequences of external factors.

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