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Quality Management

We know the keys to efficient care are cost and quality. But how can we measure quality improvement in healthcare? Effective quality management in healthcare organizations will make the difference between success and failure.

Tom Lee Talk the Secret Sauce of Health Care Management

Leadership

The Secret Sauce of Health Care Management

Creating sustained change comes from a leader who does more than just inspire.

Tom Lee Talk the Secret Sauce of Health Care Management

Leadership

In Search of the Health Care Management Secret Sauce

Creating sustained change comes from a leader who does more than just inspire.

Root Cause Analysis: Typical Domains of Root Cause: Medical Errors

Care Redesign

Does Every Hospital Admission Deserve a Root Cause Analysis?

Will applying the RCA rubric to hospital admissions better help define and manage care?

Leadership

Progress and Path Forward on Delivery System Reform

The basic goals of delivery system reform — to promote quality and value in our health care system — remain at the core of bipartisan efforts in health care, and it is therefore essential that such efforts continue.

A Patient and Family Advisory Council (PFAC) for Quality

Patient Engagement

A Patient and Family Advisory Council for Quality: Making Its Voice Heard at Memorial Sloan Kettering Cancer Center

Though PFAC models abound, metrics on best practices are lacking. One prominent hospital may have found the answer: let those who are the experts at being patients and caregivers lead the way.

PROMS: Total Knee Replacement - Relief from Knee Pain

Patient Engagement

Implementing Patient-Reported Outcome Measures

PROMs pioneer shares what’s working in a large health system. Make it easy, make it fast, make it relevant.

Patient Engagement

Better Communication Makes Better Physicians

How Adrienne Boissy and Cleveland Clinic are focusing on physician communication — and getting results.

ED Telehealth Express Care Service Patient Room

New Marketplace

Revolutionizing the Delivery of Care for ED Patients

How the NYP OnDemand Emergency Department Telehealth Express Care Service reduced stay times and revisit rates in one year.

Simplifying Person-Centered Care with Use of the Personalized Perfect Care (PPC) Bundle

Care Redesign

Personalized Perfect Care

The Personalized Perfect Care Bundle: Making quality metrics easier to understand and more patient-centered.

Leadership II

Four Ingredients for Engaging Physicians in a Network Setting

A former physician network leader offers tips on building an environment conducive to change.

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