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Quality Management

We know the keys to efficient care are cost and quality. But how can we measure quality improvement in healthcare? Effective quality management in healthcare organizations will make the difference between success and failure.

Tina Freese Decker

Leadership

Cultivating “Systemness” to Create Personalized, High-Reliability Health Care

Becoming a high-reliability health system that is personalized, efficient, and effective means making some tough choices.

Standard Daily Management Visual Board at Baptist Health

Leadership

Using Daily Management and Visual Boards to Improve Key Indicators and Staff Engagement

Baptist Health leverages Daily Management as a way to engage frontline staff and create a data-driven problem-solving culture to help the health system achieve its goals.

Engagement Scores for Moffitt Cancer Center Compared to Press Ganey Engagement Survey National Healthcare Benchmark

Leadership

A Multi-Strategy Approach to Rebuilding Workforce Engagement

Many health care organizations invest in measuring workforce engagement, but how does one move the needle when scores are low?

SLUCare General Internal Medicine Interactive Voice Response - Patient Access

Care Redesign

Creating a Holistic Approach to Patient Access

To get beyond simplistic measures such as increased patient appointments or decreased lag days, operations administrators and physician champions must develop effective partnerships.

Bridgeport Hospital Senior Staff Safety Rounds - Improving Serious Safety Event Rate

Care Redesign

Senior Staff Safety Rounds: A Commitment to Ensure Safety Is the Top Priority

Bridgeport Hospital leaders find that face-to-face feedback from physicians and staff leads to real-time improvements that have positively impacted safety.

East London NHS Foundation Trust Non-Clinical Quality Improvement Days Taken to Complete Disciplinary Process

Leadership

Quality Improvement for Non-Clinical Teams

Administrative QI projects save money, streamline processes, and even improve patient care for the U.K.’s National Health Service.

Patient Outcomes Stratified by Low, Moderate, and High-Risk HEART Score

Care Redesign

Improving Emergency Department Care for Low-Risk Chest Pain

How Kaiser Permanente Southern California improved ED standard of practice for possible acute coronary syndrome by adopting an evidence-based clinical decision tool.

Academic Innovations Collaborative Colorectal Cancer Driver Diagram - Leading Transformational Change in Primary Care Delivery

Care Redesign

Five Keys to Leading Transformational Change in Primary Care

Lessons learned from a Harvard Medical School intervention to strengthen primary care delivery that emphasized teamwork, reflection, and leadership engagement.

Physician Coaching Models Interview Large Headshots - Rana Awdish Dale Glenn Ghazala Sharieff Tom Howell Namita Seth Mohta

Leadership

Physician Coaching Models: Solutions and Impediments

A group of care experience leaders from across the United States discuss innovative physician coaching models at their respective organizations.

University of Utah Family Medicine Residency Program Value Improvement Projects - Practice-Based Learning and Improvement PBLI Milestones Score by Year of Residency

Leadership

How the University of Utah Prepares Family Medicine Residents to Lead Value Improvement Efforts

A rigorous 3-year program helps physicians focus on improvement through interprofessional collaboration.

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