Karl Y. Bilimoria, John D. Birkmeyer, Helen Burstin, Justin B. Dimick, Karen E. Joynt Maddox, Allison R. Dahlke, John Oliver DeLancey & Peter J. Pronovost
Some promising innovation is taking place among organizations that rate hospital performance, but major systemic change is needed in the field to ensure access to meaningful comparisons through better data and relevant metrics, and to establish integrated oversight through robust audits and peer review.
The U.S. health care system may seem broken, but it’s on its way to greatness, according to the authors of Health Care Reboot. They discuss their optimism for U.S. health care reform, particularly on the social determinants of health, payment, consumerism, and technology.
Saira Ghafur & Eric C. Schneider
Providers can benefit patients and disrupt health care by learning from the experience of other industries.
Insights Report by
NEJM Catalyst & University of Utah Health
An independent NEJM Catalyst report sponsored by University of Utah Health on barriers to achieving an excellent patient experience.
NEJM Catalyst Insights Council members say that while transparency might be necessary, we have to change the way care is delivered.
Cynthia J. Sieck, Daniel M. Walker, Sheldon Retchin & Ann Scheck McAlearney
Patient engagement assessments often don’t dig deep enough to identify why patients don’t participate in their own health care. We present a new model to help providers pinpoint the reasons for lack of engagement and address them more effectively.
Efforts to mitigate rising health care costs have left most industry participants — patients, providers, and payers alike — frustrated at the lack of progress. While there is plenty of blame to go around, a significant open question remains: how responsible are patients for reducing costs?
Both parties involved in a consumer-facing transaction have access to important information about the product or service — but this isn’t the case with health care.
Lala Tanmoy Das, Erika L. Abramson & Rainu Kaushal
More home health care and after-hours clinics, telemedicine, and home delivery of medications are among top solutions.
The consumerization of health care continues to reshape the way that patients engage with providers and experience care. Most providers see this fundamental change in the health care model as a necessary response to changing patient demands, and have embraced the need to learn from other industries.