Health care organizations can take cues from consumer-facing companies like Airbnb to creatively insert convenience and surprise into patient encounters.
Providing excellent patient care will drive the success of each organization. Listening to the needs of each patient advocate and adapting policy will yield optimal patient care. How can organizations best balance patient-centered care with the business bottom line?
Case Study by Carmen Gonzalez & Ahmed Elsayem
How MD Anderson Cancer Center is improving end-of-life care in an unlikely place: the emergency department.
Article by Elena Fagotto, Victòria Alsina Burgués & Archon Fung
Health information initiatives will succeed only if they focus on patients’ motivation to engage and reflect the type of engagement they seek.
Case Study by Narayana Murali & Travis Messina
Providing home-based acute care improves patient satisfaction and care quality while reducing costs.
Article by Leo Newhouse & Eli V. Gelfand
Creating specialized culturally competent programs to improve patient satisfaction and address the unique health care needs of older immigrants.
Talk by Patrick T. Courneya
Primary care providers can create amazing systems that tackle incredible health care problems, but if they fail to understand the impact of the patient-provider relationship, they will build a system that misses the mark.
Insights Report by Sandra Gittlen
NEJM Catalyst Insights Council members agree that palliative care is gaining traction, but one of many barriers is getting providers over their resistance to the word “palliative.”
Case Study by M. Justin Coffey & C. Edward Coffey
A simple and affordable tool to use at the point of care to drive value creation within clinical microsystems.
Our NEJM Catalyst Insights Council survey on palliative care reveals an interesting dichotomy: While the great majority of organizations have a palliative or end-of-life care program, 60% of patients who would benefit from such services don’t receive them.
Article by Saira Ghafur & Eric C. Schneider
Providers can benefit patients and disrupt health care by learning from the experience of other industries.