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Patient-Centered Care

Providing excellent patient care will drive the success of each organization. Listening to the needs of each patient advocate and adapting policy will yield optimal patient care. How can organizations best balance patient-centered care with the business bottom line?

Pronovost04_pullquote payer interoperability data exchange

New Marketplace

Promoting Interoperability: Roles for Commercial Payers

Interoperability is a business imperative for enhancing value in health care, and providers and payers must collaboratively meet the demands for data exchange.

Fulfilling the Promise of Patient-Reported Outcomes - PROMIS at University of Rochester - Judith Baumhauer talk still

Care Redesign

Fulfilling the Promise of Patient-Reported Outcomes

What if providers could predict whether a patient’s symptoms would improve from a particular treatment before investing cost and time into that treatment?

Dale04_pullquote_disrupting the value-based vs fee-for-service payment model

New Marketplace

Disrupting the Payment Model

We should modernize our payment mechanisms to reflect the reality of our digitally enabled lives.

Idiopathic Pulmonary Fibrosis IPF Multidisciplinary Collaborative Care Model

Care Redesign

From Consulting to Caring: Care Redesign in Idiopathic Pulmonary Fibrosis

A multidisciplinary collaborative model to address the palliative care needs of patients with idiopathic pulmonary fibrosis resulted in improved end-of-life care and decreased hospital deaths.

Barriers to Providing an Oustanding Patient Experience

Patient Engagement

Buzz Survey Report: Patient Experience

An independent NEJM Catalyst report sponsored by University of Utah Health on barriers to achieving an excellent patient experience.

Impact of PCSP on Patient Satisfaction at Providence Heart Clinic

Care Redesign

Transforming Specialty Practice in Pursuit of Value-Based Care: Results from an Integrated Cardiology Practice

Despite significant primary care reform around patient-centered medical home models, specialty care remains fragmented, with poor communication between primary care and specialists. How should specialty practices be reformed to deliver more coordinated, patient-centered care?

The Patient Engagement Capacity Framework

Patient Engagement

The Patient Engagement Capacity Model: What Factors Determine a Patient’s Ability to Engage?

Patient engagement assessments often don’t dig deep enough to identify why patients don’t participate in their own health care. We present a new model to help providers pinpoint the reasons for lack of engagement and address them more effectively.

Michael Bennick Yale New Haven Hospital Medical Director of the Patient Experience - Yale Living History Project

Care Redesign

The Living History Project: Open-Ended Patient Interviews Create a Therapeutic Bridge

A program at Yale has students conduct open-ended interviews with patients about their lives, their hopes, their values, and what they most want their medical team to know — creating the opportunity for human connection and a better care experience.

Health Care Organizations Are Moderately Effective in Using Data

Care Redesign

Survey Snapshot: Using Data for Change

NEJM Catalyst Insights Council members discuss how data and analytics are being used at their organizations, both now and with the future in mind.

Organizational Mindset Is the Biggest Barrier to Engaging Patients as Consumers

Patient Engagement

Survey Snapshot: The Patient-Physician Relationship Is Key

Both parties involved in a consumer-facing transaction have access to important information about the product or service — but this isn’t the case with health care.

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