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Patient-Centered Care

Providing excellent patient care will drive the success of each organization. Listening to the needs of each patient advocate and adapting policy will yield optimal patient care. How can organizations best balance patient-centered care with the business bottom line?

Different Means of Initiating and Sustaining Behavior Change

Patient Engagement

Patient Engagement Survey: What Creates Behavior Change May Not Sustain It

An NEJM Catalyst Insights Council survey finds that human interaction and social support are vital for patient behavior change and employee wellness programs.

HaH-Plus Program Reduces Patient Days Spent in Health Care Facilities in Final 180 Days of Life

Care Redesign

Hospital at Home–Plus Reduces Days Spent in Hospitals and Other Inpatient Facilities

Patients enrolled in Mount Sinai Health System’s HaH-Plus program spend about one-third as many days in health care facilities as inpatients in the last 180 days of life.

Do the Math - Improving Health Literacy - Russell Rothman Talk Still

Care Redesign

Do the Math: Improving Health Literacy

Health literacy isn’t just about whether a person can read.

Care Design - The H-Evolution of Intensive Care Units - ICU and Human Care Bundle Human-Centered Care Model

Care Redesign

My Favorite Slide: The ICU and the Human Care Bundle

Eight aspects of care to improve ICU management from a human-centered care model.

Gary Kaplan Head Shot

Patient Engagement

Improving Patient Involvement in Care

The CEO of Virginia Mason on facilitating and enhancing patient participation in care.

Chou01_pullquote_Time to Start Using Evidence-Based Approaches to Patient-Provider Communication

Patient Engagement

Time to Start Using Evidence-Based Approaches to Patient Engagement

Clinicians must acknowledge that there is a dramatic difference between learning a concept about patient-provider communication and learning the actual skills for effective execution.

Earning Patients' Trust - Back to Kindergarten Panel Clip Still

Care Redesign

Earning Patients’ Trust: Back to Kindergarten

Clinicians and health care organizations need to become better listeners.

Levels of Independent Empowered Self-Dialysis

Care Redesign

Is “Empowered Dialysis” the Key to Better Outcomes?

Self-dialysis patients enjoy far lower mortality and hospitalization rates and far better attitudes about treatment. But there are hard limits to its adoption.

Steps for Deploying Nudge Unit in Health Care

Patient Engagement

Nudge Units to Improve the Delivery of Health Care

Key information and important choices are constantly being presented in health care. Yet often the frames or default options used are selected without attention to strategic goals.

Example Cost of Custom-Built PRO Collection Platform

Patient Engagement

The Cost of Patient-Reported Outcomes in Medicine

Implementation of routine PRO collection is paramount to measuring and maximizing value in health care.

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