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Patient-Centered Care

Providing excellent patient care will drive the success of each organization. Listening to the needs of each patient advocate and adapting policy will yield optimal patient care. How can organizations best balance patient-centered care with the business bottom line?

Levels of Independent Empowered Self-Dialysis

Care Redesign

Is “Empowered Dialysis” the Key to Better Outcomes?

Self-dialysis patients enjoy far lower mortality and hospitalization rates and far better attitudes about treatment. But there are hard limits to its adoption.

Steps for Deploying Nudge Unit in Health Care

Patient Engagement

Nudge Units to Improve the Delivery of Health Care

Key information and important choices are constantly being presented in health care. Yet often the frames or default options used are selected without attention to strategic goals.

Example Cost of Custom-Built PRO Collection Platform

Patient Engagement

The Cost of Patient-Reported Outcomes in Medicine

Implementation of routine PRO collection is paramount to measuring and maximizing value in health care.

Patient Engagement

Mentoring, Education, and Engagement: An Employee Training Technique to Improve Patient Experience and Employee Satisfaction

How open communication and one-to-one mentoring generated team spirit and a learning environment.

Atrius Health Empathy Forums Employee Participation and Evaluation


How to Integrate Empathy into Daily Care

Atrius Health initiated a practice-wide transformation to integrate empathy into their daily work.

virtual visits nonvisit health care

Care Redesign

In-Person Health Care as Option B

What if health care were designed so that in-person visits were the second, third, or even last option for meeting routine patient needs, rather than the first?

Patient Engagement

Who Gives Us the Right to “Empower” Patients?

And if we are not truly empowering patients, what exactly should we be striving for?

Patient Provider Trust Connected Drives Outcomes Panel Clip Still

Patient Engagement

Connectedness Drives Outcomes

How can patients choose their health care team if they don’t know who to trust?

Patient Engagement

The Digital Experience Must Also Be a Human(e) Experience

The most humane experiences happen when we meet patients where they are by designing the types of touch points they want and need.

New Marketplace

Reframing the Conversation on Drug Pricing

We can’t afford for current trends to continue. There is only one solution.


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