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Patient-Centered Care

Providing excellent patient care will drive the success of each organization. Listening to the needs of each patient advocate and adapting policy will yield optimal patient care. How can organizations best balance patient-centered care with the business bottom line?

Hawaii Pacific Health Physician Checklist: Creating a Healing Experience

Patient Engagement

Transforming the Patient Experience Through the Power of Ritual

Ritual is in fact a primitive checklist: a series of steps that create safety and trust between client and caregiver.

Top Three Most Promising Trends to Capture the Patient Voice

Patient Engagement

Survey Snapshot: Many Different Channels to Hear the Patient Voice

Commentary from NEJM Catalyst Insights Council members on how to capture the patient voice and make hospital staff hear it.

Patient Engagement

Empowering Patients Empowers Providers

Why should it be surprising and novel that patient-reported outcomes have such power?

Patient-Reported Outcomes for Shared Decision-Making

Patient Engagement

Making Patients and Doctors Happier — The Potential of Patient-Reported Outcomes

PRO collection is not only feasible and good for clinical care, but it also may enhance physician satisfaction and prevent burnout.

New Marketplace

Reframing the Conversation on Drug Pricing

We can’t afford for current trends to continue. There is only one solution.

Root Cause Analysis: Typical Domains of Root Cause: Medical Errors

Care Redesign

Does Every Hospital Admission Deserve a Root Cause Analysis?

Will applying the RCA rubric to hospital admissions better help define and manage care?

Leadership

Progress and Path Forward on Delivery System Reform

The basic goals of delivery system reform — to promote quality and value in our health care system — remain at the core of bipartisan efforts in health care, and it is therefore essential that such efforts continue.

Leadership

Making American Health Care Great Again, by Repealing and Replacing the ACA

Our nation has a great opportunity to accelerate value in health care by preserving the good in the ACA and addressing the bad.

Patient Voice Roundtable Group

Patient Engagement

Insights Roundtable Report: Measuring What Matters and Capturing the Patient Voice

From a roundtable discussion and NEJM Catalyst survey, a framework for defining the patient voice and integrating it into care delivery.

Michele Heisler Talk Still: The Power of Social Connectedness and Peer Support Programs

Patient Engagement

The Power of Social Connectedness

We often don’t consider purpose in life and social connectedness when developing health care programs — but we should.

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Insights Council

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