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Patient-Centered Care

Providing excellent patient care will drive the success of each organization. Listening to the needs of each patient advocate and adapting policy will yield optimal patient care. How can organizations best balance patient-centered care with the business bottom line?

Patient Engagement

Who Gives Us the Right to “Empower” Patients?

And if we are not truly empowering patients, what exactly should we be striving for?

Patient Provider Trust Connected Drives Outcomes Panel Clip Still

Patient Engagement

Connectedness Drives Outcomes

How can patients choose their health care team if they don’t know who to trust?

Patient Engagement

The Digital Experience Must Also Be a Human(e) Experience

The most humane experiences happen when we meet patients where they are by designing the types of touch points they want and need.

New Marketplace

Reframing the Conversation on Drug Pricing

We can’t afford for current trends to continue. There is only one solution.

New Marketplace

Triggering the Tipping Point in Payment Reform

The Co-chairs of the Guiding Committee of the Health Care Payment Learning & Action Network (HCP LAN) report on the groundwork that has been laid for real payment reform.

Hawaii Pacific Health Physician Checklist: Creating a Healing Experience

Patient Engagement

Transforming the Patient Experience Through the Power of Ritual

Ritual is in fact a primitive checklist: a series of steps that create safety and trust between client and caregiver.

Top Three Most Promising Trends to Capture the Patient Voice

Patient Engagement

Survey Snapshot: Many Different Channels to Hear the Patient Voice

Commentary from NEJM Catalyst Insights Council members on how to capture the patient voice and make hospital staff hear it.

Patient Engagement

Empowering Patients Empowers Providers

Why should it be surprising and novel that patient-reported outcomes have such power?

Patient-Reported Outcomes for Shared Decision-Making

Patient Engagement

Making Patients and Doctors Happier — The Potential of Patient-Reported Outcomes

PRO collection is not only feasible and good for clinical care, but it also may enhance physician satisfaction and prevent burnout.

Root Cause Analysis: Typical Domains of Root Cause: Medical Errors

Care Redesign

Does Every Hospital Admission Deserve a Root Cause Analysis?

Will applying the RCA rubric to hospital admissions better help define and manage care?

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