Seven ways to lower barriers to behavior change and make it easier to achieve better health.
Design thinking uses designers’ sensibility and methods, such as collective idea generation, rapid prototyping, and continuous testing, to match people’s needs with what is technologically feasible, provide customer value, and is a viable organizational strategy.
Article by Ioulia Kachirskaia, Kedar S. Mate & Estee Neuwirth
Kaiser Permanente’s initiatives with combining HCD and PI point to the potential to improve the health care experience and outcomes of patients and providers.
Insights Report by Sandra Gittlen
NEJM Catalyst Insights Council members agree that design thinking is useful, but leadership buy-in and understanding of how to implement it may create barriers.
Case Study by Daphne S. Leger
An ophthalmology provider with facilities in the greater Mexico City area is using Human-Centered Design to improve both the patient and staff experience.
Article by Rich Joseph
Hospitals must provide wholesome food, sound sleeping conditions, and human connection to promote healing and wellness.
Health care leaders and frontline clinicians are eager to embrace design thinking. Yet its principles are not widely applied.
Case Study by Diane R. M. Somlo, Nelson P. Repenning & Abeel A. Mangi
Staff make big improvements in post-operative care by changing small details.
Design must move beyond narrow projects and encompass complex systems.
Article by Bon Ku, Anuj Shah & Paul Rosen
To solve problems in health care delivery, think like a designer and a physician.