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Design Thinking

Design thinking uses designers’ sensibility and methods, such as collective idea generation, rapid prototyping, and continuous testing, to match people’s needs with what is technologically feasible, provide customer value, and is a viable organizational strategy.

Taxonomy of the Patient Voice Table

Patient Engagement

Taxonomy of the Patient Voice

While health care pursues the important trend of putting patients at the center of care, the terms used to describe this goal are proliferating — and muddying the discourse. This taxonomy attempts to classify some of these terms and make some distinctions.

Agarwal01_pullquote handcrafting the patient experience

Patient Engagement

Handcrafting the Patient Experience

Health care organizations can take cues from consumer-facing companies like Airbnb to creatively insert convenience and surprise into patient encounters.

Heart Safe Motherhood and Way to Health Two-Way Texting for Blood Pressure Monitoring for Postpartum Women with Preeclampsia

Care Redesign

Heart Safe Motherhood: Applying Innovation Methodology for Improved Maternal Outcomes

At the Hospital of the University of Pennsylvania, a text message–based blood pressure surveillance program for postpartum women with preeclampsia improved blood pressure management, reduced readmissions, and increased patient and provider satisfaction.

Health Systems Attending the Nudge Units in Health Care Symposium - Penn Medicine

Patient Engagement

Key Insights on Launching a Nudge Unit within a Health Care System

Leaders are finding that making higher-value choices easier through subtle changes to choice architecture can have an outsized impact on medical decision-making.

Impact of PCSP on Patient Satisfaction at Providence Heart Clinic

Care Redesign

Transforming Specialty Practice in Pursuit of Value-Based Care: Results from an Integrated Cardiology Practice

Despite significant primary care reform around patient-centered medical home models, specialty care remains fragmented, with poor communication between primary care and specialists. How should specialty practices be reformed to deliver more coordinated, patient-centered care?

Nobody Wants a Waiting Room sketch

Care Redesign

Nobody Wants a Waiting Room

A study in system change.

odel for Complex Gynecologic Care Team at the Women's Health Institute

Care Redesign

An Innovative Approach to Treating Complex Gynecologic Conditions

How the Women’s Health Institute at The University of Texas at Austin designed their clinic to provide comprehensive, team-based, and patient-centered care for women.

Chang05_pullquote interpersonal medicine

Care Redesign

Beyond Evidence-Based Medicine

Interpersonal medicine is not just about being nice — it’s about being effective.

Making the Right Choice the Easy Choice Roy Rosin Talk Still

Patient Engagement

Making the Right Choice the Easy Choice

Examples from inside and outside health care on changing the environment so that if people take no action at all, the right thing — the healthy thing — still happens.

Shifting Social Norms in Favor of Healthy Food to Reduce Obesity Epidemic - Sara Bleich talk still

Patient Engagement

Shifting Social Norms to Reduce the Obesity Epidemic

A look at environment changes that could help reduce the obesity epidemic in the United States.

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