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Design Thinking

Design thinking uses designers’ sensibility and methods, such as collective idea generation, rapid prototyping, and continuous testing, to match people’s needs with what is technologically feasible, provide customer value, and is a viable organizational strategy.

Impact of PCSP on Patient Satisfaction at Providence Heart Clinic

Care Redesign

Transforming Specialty Practice in Pursuit of Value-Based Care: Results from an Integrated Cardiology Practice

Despite significant primary care reform around patient-centered medical home models, specialty care remains fragmented, with poor communication between primary care and specialists. How should specialty practices be reformed to deliver more coordinated, patient-centered care?

Nobody Wants a Waiting Room sketch

Care Redesign

Nobody Wants a Waiting Room

A study in system change.

odel for Complex Gynecologic Care Team at the Women's Health Institute

Care Redesign

An Innovative Approach to Treating Complex Gynecologic Conditions

How the Women’s Health Institute at The University of Texas at Austin designed their clinic to provide comprehensive, team-based, and patient-centered care for women.

Chang05_pullquote interpersonal medicine

Care Redesign

Beyond Evidence-Based Medicine

Interpersonal medicine is not just about being nice — it’s about being effective.

Making the Right Choice the Easy Choice Roy Rosin Talk Still

Patient Engagement

Making the Right Choice the Easy Choice

Examples from inside and outside health care on changing the environment so that if people take no action at all, the right thing — the healthy thing — still happens.

Shifting Social Norms in Favor of Healthy Food to Reduce Obesity Epidemic - Sara Bleich talk still

Patient Engagement

Shifting Social Norms to Reduce the Obesity Epidemic

A look at environment changes that could help reduce the obesity epidemic in the United States.

Toward Better Health - Choice Architecture vs. Self-Discipline Peter Ubel Talk Still Behavioral Economics Behavioral Economist

Patient Engagement

Toward Better Health: Choice Architecture vs. Self-Discipline

When should clinicians and health systems promote hard work to achieve health versus looking for ways that could make healthy behaviors easier?

Volpp14 talk still - Knocking Down Barriers to Behavior Change

Patient Engagement

Knocking Down Barriers to Behavior Change

Seven ways to lower barriers to behavior change and make it easier to achieve better health.

The HCD Human-Centered Design Kaiser Permanente Compass

Care Redesign

Human-Centered Design and Performance Improvement: Better Together

Kaiser Permanente’s initiatives with combining HCD and PI point to the potential to improve the health care experience and outcomes of patients and providers.

Consensus That Design Thinking Is Useful in Health Care

Care Redesign

Survey Snapshot: Design Thinking Is Useful, So Why Aren’t More People Using It?

NEJM Catalyst Insights Council members agree that design thinking is useful, but leadership buy-in and understanding of how to implement it may create barriers.

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