Neil W. Wagle
While health care pursues the important trend of putting patients at the center of care, the terms used to describe this goal are proliferating — and muddying the discourse. This taxonomy attempts to classify some of these terms and make some distinctions.
Anish K. Agarwal, Lauren Hahn, Raina M. Merchant & Roy Rosin
Health care organizations can take cues from consumer-facing companies like Airbnb to creatively insert convenience and surprise into patient encounters.
Case Study by
Adi Hirshberg, Katy Mahraj & Sindhu K. Srinivas
At the Hospital of the University of Pennsylvania, a text message–based blood pressure surveillance program for postpartum women with preeclampsia improved blood pressure management, reduced readmissions, and increased patient and provider satisfaction.
Sujatha Changolkar, David A. Asch, Mohan Balachandran, Kevin G. Volpp & Mitesh S. Patel
Leaders are finding that making higher-value choices easier through subtle changes to choice architecture can have an outsized impact on medical decision-making.
Xiaoyan Huang, Lesley Jones Larson, Lian Wang, Kateri J. Spinelli & Meredith Rosenthal
Despite significant primary care reform around patient-centered medical home models, specialty care remains fragmented, with poor communication between primary care and specialists. How should specialty practices be reformed to deliver more coordinated, patient-centered care?
A study in system change.
Case Study by
Rebecca Rogers, Haley Gardiner, Stephanie Nutt & Amy Young
How the Women’s Health Institute at The University of Texas at Austin designed their clinic to provide comprehensive, team-based, and patient-centered care for women.
Interpersonal medicine is not just about being nice — it’s about being effective.
Examples from inside and outside health care on changing the environment so that if people take no action at all, the right thing — the healthy thing — still happens.
A look at environment changes that could help reduce the obesity epidemic in the United States.