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Design Thinking

Design thinking uses designers’ sensibility and methods, such as collective idea generation, rapid prototyping, and continuous testing, to match people’s needs with what is technologically feasible, provide customer value, and is a viable organizational strategy.

Making the Right Choice the Easy Choice Roy Rosin Talk Still

Patient Engagement

Making the Right Choice the Easy Choice

Examples from inside and outside health care on changing the environment so that if people take no action at all, the right thing — the healthy thing — still happens.

Shifting Social Norms in Favor of Healthy Food to Reduce Obesity Epidemic - Sara Bleich talk still

Patient Engagement

Shifting Social Norms to Reduce the Obesity Epidemic

A look at environment changes that could help reduce the obesity epidemic in the United States.

Toward Better Health - Choice Architecture vs. Self-Discipline Peter Ubel Talk Still Behavioral Economics Behavioral Economist

Patient Engagement

Toward Better Health: Choice Architecture vs. Self-Discipline

When should clinicians and health systems promote hard work to achieve health versus looking for ways that could make healthy behaviors easier?

Volpp14 talk still - Knocking Down Barriers to Behavior Change

Patient Engagement

Knocking Down Barriers to Behavior Change

Seven ways to lower barriers to behavior change and make it easier to achieve better health.

The HCD Human-Centered Design Kaiser Permanente Compass

Care Redesign

Human-Centered Design and Performance Improvement: Better Together

Kaiser Permanente’s initiatives with combining HCD and PI point to the potential to improve the health care experience and outcomes of patients and providers.

Consensus That Design Thinking Is Useful in Health Care

Care Redesign

Survey Snapshot: Design Thinking Is Useful, So Why Aren’t More People Using It?

NEJM Catalyst Insights Council members agree that design thinking is useful, but leadership buy-in and understanding of how to implement it may create barriers.

Improving Scores Through Human-Centered Design

Care Redesign

Designing and Implementing Better Patient Experiences

An ophthalmology provider with facilities in the greater Mexico City area is using Human-Centered Design to improve both the patient and staff experience.

Joseph04_pullquote_hospital_wellness

Care Redesign

Designing Hospitals That Heal as Well as Treat

Hospitals must provide wholesome food, sound sleeping conditions, and human connection to promote healing and wellness.

Health Care Organizations Only Occassionally Apply Design Thinking

Care Redesign

Care Redesign Survey: How Design Thinking Can Transform Health Care

Health care leaders and frontline clinicians are eager to embrace design thinking. Yet its principles are not widely applied.

Mangi01_pullquote - patient flow dynamic work design

Leadership

Improving Patient Flow with Dynamic Work Design

Staff make big improvements in post-operative care by changing small details.

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