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Survey Snapshot: What the High Performers Have to Say
Insights Report by Sandra Gittlen
NEJM Catalyst Insights Council members from high-performing institutions share their perspectives on what’s working and what needs improvement.
Combating Clinician Burnout with Community-Building
Article by Nicolas S. Nguyen, Elizabeth L. Métraux & Andrew F. Morris-Singer
Improving morale and reducing turnover with peer-support meetings and shared group email lists for clinicians.
Measuring Patient Quality of Life: Time Is What Matters
Article by Sarah Haas, Barbara Jacobs, Mitchell Schwartz & Maulik Joshi
How Anne Arundel Health System created a meaningful measure for patients and providers.
Leadership Survey: High-Performing Organizations
Insights Report by Stephen Swensen & Namita Seth Mohta
Health care is rife with metrics and rating systems that purport to differentiate the good, bad, and mediocre. Every clinician and leader wants to be affiliated with a high-performing organization. But what constitutes high performance in health care?
To Fight Burnout, Organize
Article by Leo Eisenstein
The social determinants of health — and physicians’ sense of powerlessness in the face of them — seem crucially missing from the discussion of burnout.
Public Health–Health System Coordination: Upending the Siloed Status Quo
Article by Bellinda Schoof & John Wiesman
A five-point plan unveils ways that leaders of health care and public health organizations can take action to enhance community wellness.
Improving Patient Flow with Dynamic Work Design
Case Study by Diane R. M. Somlo, Nelson P. Repenning & Abeel A. Mangi
Staff make big improvements in post-operative care by changing small details.
Leadership Development in Medicine
Article by Caryn Lerman & J. Larry Jameson
It is time for a critical assessment of the ways in which health systems develop, select, and support emerging physician leaders.
Applying Community Organizing Principles to Restore Joy in Work
Article by Jessica Perlo & Derek Feeley
IHI offers four lessons on how to nurture joy in the health care workforce.
Physician Leader Training: The Value, Impact, and Challenges
Article by Nancy M. Kane & Linda A. Cyr
Alumni of Harvard’s postgraduate Master in Health Care Management degree program reveal the benefits of academic training, and the real-world challenges for new clinical leaders that can lead to success as well as frustration.
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