Involve patients in their own care and wellness through collaboration and new technologies. Drive behavior change to produce better health.
Technology and social networks can help, but nurses and care teams remain essential, say NEJM Catalyst Insights Council members.
Many physicians do not believe patient satisfaction is a legitimate pursuit. Yet they must meet consumers of health care where they are — on Internet ratings sites.
Novant Health is using research and data analytics to identify and engage new consumers, develop more relevant products and services, and support its mission and brand promise.
The most humane experiences happen when we meet patients where they are by designing the types of touch points they want and need.
Ritual is in fact a primitive checklist: a series of steps that create safety and trust between client and caregiver.
Commentary from NEJM Catalyst Insights Council members on how to capture the patient voice and make hospital staff hear it.
Why should it be surprising and novel that patient-reported outcomes have such power?
PRO collection is not only feasible and good for clinical care, but it also may enhance physician satisfaction and prevent burnout.
From a roundtable discussion and NEJM Catalyst survey, a framework for defining the patient voice and integrating it into care delivery.
We often don’t consider purpose in life and social connectedness when developing health care programs — but we should.
Though PFAC models abound, metrics on best practices are lacking. One prominent hospital may have found the answer: let those who are the experts at being patients and caregivers lead the way.
To ensure that we engage the patient groups who have much to gain from the more flexible health care interactions that digital innovation can provide, we must consider issues of computer literacy, access, and trust.
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