Article by Ioulia Kachirskaia, Kedar S. Mate & Estee Neuwirth
Kaiser Permanente’s initiatives with combining HCD and PI point to the potential to improve the health care experience and outcomes of patients and providers.
Case Study by Rebecca Rogers & Haley Gardiner and Others
Article by Carol J. Peden & Leslie A. Saxon
The consumerization of health care continues to reshape the way that patients engage with providers and experience care. Most providers see this fundamental change in the health care model as a necessary response to changing patient demands, and have embraced the need to learn from other industries.
Navigating risk. Embracing reform.
Strategies. Stories. Solutions.
Targeting barriers. Achieving real change.
Coordination. Integration. Reinvention.
Cedars-Sinai Medical Center
January 31, 2019