Data are mixed on whether quality of care deteriorates at academic medical centers each July with the arrival of new house staff. To evaluate the impact of the new academic year on patient experience, we analyzed survey data from 900,018 patients who were hospitalized in 2015 at institutions that are members of the Council of Teaching Hospitals. The figure above presents patient ratings on a 100-point scale for physician performance, likelihood of recommending the hospital, and the overall rating of the care given. The six weeks beginning in July are highlighted. The data suggest gradual overall improvement in patient experience throughout the year, and no deterioration in July. Multiple factors could affect these findings, including the attitude of new house staff and greater efforts taken to ensure quality and coordination.
Messaging System Helps Caregivers Keep Tabs on Growing Number of Patients with Substance Use Disorder
Article by Jordan Feltes, Michael Push & Avik Som
One behavioral health provider pilots cost-effective outreach to patients with SUD that checks up on their recovery, triages needs, and facilitates communication.
Article by Bob Wertz
The CEO of Virginia Mason on facilitating and enhancing patient participation in care.
Article by Calvin Chou
Clinicians must acknowledge that there is a dramatic difference between learning a concept about patient-provider communication and learning the actual skills for effective execution.
Article by David B. Nash
Despite some fits and starts for value-based care, there is abundant evidence that the concept will continue to survive and thrive.
Article by Mitesh S. Patel, David A. Asch & Kevin G. Volpp
Key information and important choices are constantly being presented in health care. Yet often the frames or default options used are selected without attention to strategic goals.
Article by Judith F. Baumhauer, Christopher Dasilva, David Mitten, Paul Rubery & Michael Rotondo
Implementation of routine PRO collection is paramount to measuring and maximizing value in health care.
Mentoring, Education, and Engagement: An Employee Training Technique to Improve Patient Experience and Employee Satisfaction
Case Study by Nakul Katyal, Tammy Hether & Raghav Govindarajan
How open communication and one-to-one mentoring generated team spirit and a learning environment.
Insights Report by Sandra Gittlen
NEJM Catalyst Insights Council members overwhelmingly agree that social networks can impact chronic diseases and healthy behaviors, but time commitment and funding prevent their prevalence.
Article by Robert Sahadevan
Will personalized interventions transform how we improve an individual’s health? A frequent-flier expert believes that it will.
Social networks — both face-to-face and virtual — have been shown to positively impact behaviors such as weight loss and smoking cessation. Is the health care industry ready to more widely leverage this mechanism for increasing healthy behaviors among patients?