Data are mixed on whether quality of care deteriorates at academic medical centers each July with the arrival of new house staff. To evaluate the impact of the new academic year on patient experience, we analyzed survey data from 900,018 patients who were hospitalized in 2015 at institutions that are members of the Council of Teaching Hospitals. The figure above presents patient ratings on a 100-point scale for physician performance, likelihood of recommending the hospital, and the overall rating of the care given. The six weeks beginning in July are highlighted. The data suggest gradual overall improvement in patient experience throughout the year, and no deterioration in July. Multiple factors could affect these findings, including the attitude of new house staff and greater efforts taken to ensure quality and coordination.
The consumerization of health care continues to reshape the way that patients engage with providers and experience care. Most providers see this fundamental change in the health care model as a necessary response to changing patient demands, and have embraced the need to learn from other industries.
Article by Susan Hassmiller & Ani Bilazarian
When patients and families are included in medical rounds as valued members of the team, the quality of care improves.
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The pieces are in place for a truly disruptive shift in how patients can access and use their own clinical data to improve their health.
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Improving the acute care experience for our eldest patients.
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Massachusetts primary care practices are beginning to invest in programs to increase patient engagement, but these strategies can be challenging to implement and remain underutilized and undervalued.
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The obesity problem is getting larger and larger. Some solutions lie beyond the traditional medical setting.
Article by Tobias Esch
The development of standardized tools and techniques are enhancing the ability of providers to interact with patients, but true patient engagement requires a common understanding of its theoretical foundation and an open mind for including patients’ needs and beliefs — in their language — as part of each encounter.
Patients hold responsibility for their actions, but providers’ approaches to address obesity often fall short as well.