Data are mixed on whether quality of care deteriorates at academic medical centers each July with the arrival of new house staff. To evaluate the impact of the new academic year on patient experience, we analyzed survey data from 900,018 patients who were hospitalized in 2015 at institutions that are members of the Council of Teaching Hospitals. The figure above presents patient ratings on a 100-point scale for physician performance, likelihood of recommending the hospital, and the overall rating of the care given. The six weeks beginning in July are highlighted. The data suggest gradual overall improvement in patient experience throughout the year, and no deterioration in July. Multiple factors could affect these findings, including the attitude of new house staff and greater efforts taken to ensure quality and coordination.
Insights Report by Jon Bees
Both parties involved in a consumer-facing transaction have access to important information about the product or service — but this isn’t the case with health care.
Article by Lala Tanmoy Das, Erika L. Abramson & Rainu Kaushal
More home health care and after-hours clinics, telemedicine, and home delivery of medications are among top solutions.
Article by Bharat Tewarie, Vasudev Bailey, Maxwell Rebarber & Jennings Xu
With natural language processing and machine learning, researchers are identifying patient emotional and medical needs that are not being met by clinicians and patient advocacy groups.
The consumerization of health care continues to reshape the way that patients engage with providers and experience care. Most providers see this fundamental change in the health care model as a necessary response to changing patient demands, and have embraced the need to learn from other industries.
Article by Susan Hassmiller & Ani Bilazarian
When patients and families are included in medical rounds as valued members of the team, the quality of care improves.
Article by Rebekah S. M. Angove, Joseph Boselovic & Heather Sandoval
It’s important for providers to understand and apply the key principles foundational to patient-centered outcomes research efforts.
Article by William Gordon, Aneesh Chopra & Adam Landman
The pieces are in place for a truly disruptive shift in how patients can access and use their own clinical data to improve their health.
Article by Anna De Simoni, Stephanie J. C. Taylor, Chris Griffiths, Pietro Panzarasa & Aziz Sheikh
Three proposed steps for integrating peer-driven online health communities with traditional services to improve health outcomes for people with chronic conditions.
Case Study by Karen Reynolds, Shawn Halls & Mackenzie Jones
Improving the acute care experience for our eldest patients.
Article by Barbra G. Rabson & Luke Sato
Massachusetts primary care practices are beginning to invest in programs to increase patient engagement, but these strategies can be challenging to implement and remain underutilized and undervalued.