Patient Engagement

My Favorite Slide: A Framework for Promoting Meaningful Physician Engagement

Infographic · September 26, 2016

Patrick Kneeland's Favorite Slide: Engaging Physicians in Patient Experience Improvement

  Click To Enlarge.

Engagement of physicians to help lead patient experience improvement efforts is critical. At the same time, many health care leaders seek a framework for understanding the types of interventions that are likely to promote meaningful physician engagement. This slide represents an action-priority matrix framework that can be utilized to promote consideration for a commitment to experience improvement efforts that go beyond analysis of regulatory CAHPS data. When presented in context, the move from strategies that are “low effort” but also “low yield,” toward those that require a stronger commitment (higher effort) — but will likely lead to higher yield — become apparent. As the Medical Director for Patient and Provider Experience at University of Colorado Hospital, I utilize this framework to facilitate conversations internally, and have also found versions of this framework useful in engaging regional and national audiences. This framework has been an important aspect of garnering support and financial resources for recent initiatives, including a patient-physician communication curriculum; a pilot of process improvement “sprint” teams to support real-time EHR workflow streamlining; and the adoption of patient survey strategies that promote increasingly actionable patient experience data.

 

This slide originally appeared in NEJM Catalyst on February 19, 2016.

New Call for Submissions ­to NEJM Catalyst

Connect

A weekly email newsletter featuring the latest actionable ideas and practical innovations from NEJM Catalyst.

Learn More »

More From Patient Engagement
How the EpxSubstanceUse Substance Use Disorder Mobile Health Texting Program Works - Preferred Family Healthcare Epharmix Technology Assisted Care Coordination Project Opioid Abuse

Messaging System Helps Caregivers Keep Tabs on Growing Number of Patients with Substance Use Disorder

One behavioral health provider pilots cost-effective outreach to patients with SUD that checks up on their recovery, triages needs, and facilitates communication.

Gary Kaplan Head Shot

Improving Patient Involvement in Care

The CEO of Virginia Mason on facilitating and enhancing patient participation in care.

Chou01_pullquote_Time to Start Using Evidence-Based Approaches to Patient-Provider Communication

Time to Start Using Evidence-Based Approaches to Patient Engagement

Clinicians must acknowledge that there is a dramatic difference between learning a concept about patient-provider communication and learning the actual skills for effective execution.

Nash01_pullquote - A Requiem for Value-Based Care Population Health.

A Requiem for Population Health?

Despite some fits and starts for value-based care, there is abundant evidence that the concept will continue to survive and thrive.

Steps for Deploying Nudge Unit in Health Care

Nudge Units to Improve the Delivery of Health Care

Key information and important choices are constantly being presented in health care. Yet often the frames or default options used are selected without attention to strategic goals.

Example Cost of Custom-Built PRO Collection Platform

The Cost of Patient-Reported Outcomes in Medicine

Implementation of routine PRO collection is paramount to measuring and maximizing value in health care.

Mentoring, Education, and Engagement: An Employee Training Technique to Improve Patient Experience and Employee Satisfaction

How open communication and one-to-one mentoring generated team spirit and a learning environment.

Face-to-Face Group Sessions Are the Most Useful Mode of Communication in Health Social Networks

Survey Snapshot: Patient Networks Are Important for Outcomes

NEJM Catalyst Insights Council members overwhelmingly agree that social networks can impact chronic diseases and healthy behaviors, but time commitment and funding prevent their prevalence.

Consumerism in Health Care

Will personalized interventions transform how we improve an individual’s health? A frequent-flier expert believes that it will.

Chronic Disease Management and Healthy Behavior Promotion Are the Best Uses of Health Social Networks

Patient Engagement Survey: Social Networks to Improve Patient Health

Social networks — both face-to-face and virtual — have been shown to positively impact behaviors such as weight loss and smoking cessation. Is the health care industry ready to more widely leverage this mechanism for increasing healthy behaviors among patients?

Connect

A weekly email newsletter featuring the latest actionable ideas and practical innovations from NEJM Catalyst.

Learn More »

Topics

Messaging System Helps Caregivers Keep Tabs…

One behavioral health provider pilots cost-effective outreach to patients with SUD that checks up on…

Patients As Customers

99 Articles

Time to Start Using Evidence-Based Approaches…

Clinicians must acknowledge that there is a dramatic difference between learning a concept about patient-provider…

Patient Incentives

58 Articles

Improving Patient Involvement in Care

The CEO of Virginia Mason on facilitating and enhancing patient participation in care.

Insights Council

Have a voice. Join other health care leaders effecting change, shaping tomorrow.

Apply Now