Who is responsible for ensuring patient engagement happens in health care delivery? NEJM Catalyst Insights Council members say two physician positions should lead: Chief Medical Officers and staff physicians. Health care executives (49%) and clinical leaders (42%) chose the CMO to a higher degree, whereas clinicians responding to the survey selected staff physicians (46%). Nurses and other c-level positions followed well behind.
Article by Mark D. Sullivan
Healing the opioid epidemic requires nothing less than a comprehensive theory of patient health.
The difference between the two terms is muddled but important, says Cleveland Clinic’s Chief Experience Officer.
Article by Maria C. Raven, Iyah K. Romm & Toyin Ajayi
Policymakers see programs for complex patient populations as a way to bend the health care cost curve, but are reduced health care utilization and costs the right measures of success?
How do we align our goals for patient engagement with even the most complex, difficult patients?
Imagine a world in which health care was not “one size fits all,” but customized for each patient individually.
Design must move beyond narrow projects and encompass complex systems.
It’s important to engineer social engagements that promote health, but we must also test their acceptability and effectiveness.
Interview by David A. Asch & Thomas H. Lee
Incentives can work if they’re designed a bit better.
If patient engagement is about action, why don’t we let them speak?
Case Study by Susan M. Robel & Denise A. Venditti
How Geisinger addressed inconsistent patient experience by creating a nursing bundle that helped make patients’ experiences more consistent.