The most recent NEJM Catalyst survey on Care Redesign provides an intriguing take on whether retail clinics improve or harm primary care. Results show that Insights Council members — made up of health care executives, clinicians, and clinical leaders — are divided on this issue. In the face of the expanding presence of retail clinics around the United States, only 22% of Insights Council respondents believe such clinics are helping primary care, while 36% believe retail clinics are hurting primary care. A closer look at the data reveals that, by a two-to-one margin, executives (34%) are more inclined than clinicians (17%) to believe that retail clinics are helping primary care. Meanwhile, many more respondents from physician organizations (55%) than hospitals (33%) or health systems (23%) believe primary care is being hurt by retail clinics. Health system respondents were the most ambivalent; 51% said primary care is neither helped nor hurt by retail clinics.
Read the full Care Redesign Report: “In the Push for Convenient Care, Protect the Patient-Doctor Relationship.”