Essentials of High-Performing Organizations

Institute for Healthcare Policy and Innovation, University of Michigan
July 25, 2018
1:00pm-5:00pm ET

High performance is the goal of health care professionals in organizations of every size and setting. More than just a catchphrase, high-performing organizations generate better clinical outcomes, improved patient satisfaction, increased reimbursements and revenue, lower costs, and greater employee morale.

But how can you create and sustain a high-performing organization? In NEJM Catalyst’s free, live Web event, Essentials of High-Performing Organizations, hosted by the University of Michigan’s Institute for Healthcare Policy and Innovation, you’ll gain insights from leaders inside and outside the health care industry. Three inspiring, interactive discussions focus on teams, which are the building blocks of high-performing organizations; partnerships that raise the bar within communities and across collaboratives; and mission-driven organizations that overcome resource limitations.

Join us for insightful presentations, real-world case studies, and an interactive Q&A session with our industry-leading experts.

You will learn:

  • Lessons from leaders and high-performing teams from health care and other settings that can successfully be applied to bolster your own organization.
  • How partnering with community organizations, state and local government, and hospital networks helps to create a healthier population.
  • The ways in which organizations such as safety-net hospitals and the VA turn constraints into strengths.





Welcome and Introduction

Marschall S. Runge, MD, PhD, Executive Vice President for Medical Affairs, University of Michigan; Dean, University of Michigan Medical School; Chief Executive Officer, Michigan Medicine

Namita Seth Mohta, MD, Associate Physician, Brigham and Women’s Hospital; Instructor, Harvard Medical School; Clinical Editor, NEJM Catalyst


Opening Talk

Stephen Swensen, MD, MMM, FACR, Medical Director, Professionalism and Peer Support, Intermountain Healthcare


Session 1: Motivating Teams for High Performance

Teams, not individuals, are the fundamental building block of high-performing organizations. Learn lessons on how teams perform at the highest level, from a physician executive who is a former Olympic rower.


Mary I. O’Connor, MD, Director, Center for Musculoskeletal Care at Yale School of Medicine and Yale New Haven Health; Professor of Orthopedics and Rehabilitation, Yale School of Medicine


Thomas H. Lee, MD, MSc, Chief Medical Officer, Press Ganey Associates; Editorial Board, New England Journal of Medicine; Leadership Board Founder, NEJM Catalyst




Session 2: The Partnership Effect

Health care organizations can collaborate among themselves and partner with broader communities to create high-performing networks. Leaders of a large hospital network and of a big-city health department will discuss how effective partnerships are greater than the sum of their parts.


Joneigh S. Khaldun, MD, MPH, FACEP, Director and Health Officer, Detroit Health Department, City of Detroit; Staff Physician, Department of Emergency Medicine, Henry Ford Hospital

Michael J. Englesbe, MD, Cyrenus G. Darling, Sr., MD, and Cyrenus G. Darling, Jr., MD, Professor of Surgery, University of Michigan


John Z. Ayanian, MD, MPP, Alice Hamilton Professor of Medicine and Director, Institute for Healthcare Policy and Innovation, University of Michigan




Session 3: High Performance Under Constraint

Safety-net hospitals and the Veterans Health Administration face operational and financial challenges. Despite, or because of these challenges, they also have unique opportunities to become high-performing organizations. This session features two leaders who will explain how high performance happens under limitations.


Frederick P. Cerise, MD, MPH, President and Chief Executive Officer, Parkland Health & Hospital System

Sanjay Saint, MD, MPH, Chief of Medicine, VA Ann Arbor Healthcare System; George Dock Professor of Internal Medicine, University of Michigan


Kimberlydawn Wisdom, MD, MS, Senior Vice President, Community Health & Equity and Chief Wellness & Diversity Officer, Henry Ford Health System


Closing Remarks

Stephen Swensen, MD, MMM, FACR, Medical Director, Professionalism and Peer Support, Intermountain Healthcare

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