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Cases

Examples of innovations that show successfully implemented experiments within health organizations and suggestions for how to get started at your organization.

Telemedicine Online Care Group Cleveland Clinic Express Care Online Quality Improvement - Next Steps

Care Redesign

Ensuring Clinical Quality in Telemedicine

How Cleveland Clinic and Online Care Group designed a data-driven quality improvement telemedicine ecosystem.

Standard Treatment Algorithm for Patients with hepatitis C virus HCV at Geisinger Clinic and for Improved Sustained Virologic Response Rates in Geisinger ProvenCare Model

Care Redesign

Enhanced Cure Rates for HCV: Geisinger’s Approach

To reduce the burden of hepatitis C in central Pennsylvania, Geisinger Clinic designed a comprehensive assessment and treatment protocol to improve sustained virologic response rates.

Union Square Family Health Evolving Clinic Schedule - after integrated practice unit changes

New Marketplace

Leveraging IPU Principles in Primary Care

How a safety-net clinic reorganized into multidisciplinary teams and restructured clinic flow to improve both efficiency and continuity of patient care.

PROs Associated with Better Top-Box Satisfaction Scores at UPMC

Patient Engagement

Better Physician Ratings from Discussing PROs with Patients

A UPMC study demonstrates the value of PROs, but finds that physicians need to discuss that information with patients during visits.

Improving Scores Through Human-Centered Design

Care Redesign

Designing and Implementing Better Patient Experiences

An ophthalmology provider with facilities in the greater Mexico City area is using Human-Centered Design to improve both the patient and staff experience.

Mangi01_pullquote - patient flow dynamic work design

Leadership

Improving Patient Flow with Dynamic Work Design

Staff make big improvements in post-operative care by changing small details.

Opioid Prescriptions Strength Conversion Table

Care Redesign

Tackling the Opioid Crisis with Clear Prescription Guidelines, Accurate Monitoring, and Provider Education

How a large physician organization reduced the amount of opioids prescribed per patient while increasing referrals for pain management consultation.

Shapiro01_pullquote - Using Simulations to Improve Physician Leadership Hiring

Leadership

Using Simulations to Improve Physician Leadership Hiring

Department chairs are expected to motivate and inspire a diverse group of smart, ambitious, overworked physicians. But for most, it’s a challenge.

Engagement Scores for Moffitt Cancer Center Compared to Press Ganey Engagement Survey National Healthcare Benchmark

Leadership

A Multi-Strategy Approach to Rebuilding Workforce Engagement

Many health care organizations invest in measuring workforce engagement, but how does one move the needle when scores are low?

SLUCare General Internal Medicine Interactive Voice Response - Patient Access

Care Redesign

Creating a Holistic Approach to Patient Access

To get beyond simplistic measures such as increased patient appointments or decreased lag days, operations administrators and physician champions must develop effective partnerships.

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