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Cases

Examples of innovations that show successfully implemented experiments within health organizations and suggestions for how to get started at your organization.

Patient Outcomes Stratified by Low, Moderate, and High-Risk HEART Score

Care Redesign

Improving Emergency Department Care for Low-Risk Chest Pain

How Kaiser Permanente Southern California improved ED standard of practice for possible acute coronary syndrome by adopting an evidence-based clinical decision tool.

Ring01_pullquote_ Specialty Musculoskeletal Care Services for the Underserved

Care Redesign

Specialty Care for the Underserved

The opening of a new medical school provided impetus to restructure musculoskeletal services to give the safety-net population timely access to needed specialty care.

University of Utah Family Medicine Residency Program Value Improvement Projects - Practice-Based Learning and Improvement PBLI Milestones Score by Year of Residency

Leadership

How the University of Utah Prepares Family Medicine Residents to Lead Value Improvement Efforts

A rigorous 3-year program helps physicians focus on improvement through interprofessional collaboration.

Findings from NYC Health + Hospitals ED Care Management Program

Care Redesign

Learnings from a Large-Scale Emergency Department Care Management Program in New York City

A CMMI-supported interdisciplinary care team effort helped a safety-net system strengthen primary care engagement and identify unmet needs.

Patient Engagement

Mentoring, Education, and Engagement: An Employee Training Technique to Improve Patient Experience and Employee Satisfaction

How open communication and one-to-one mentoring generated team spirit and a learning environment.

Atrius Health Empathy Forums Employee Participation and Evaluation

Leadership

How to Integrate Empathy into Daily Care

Atrius Health initiated a practice-wide transformation to integrate empathy into their daily work.

Harm Across the Board - Preventable Harm Metrics Tracked at Seven Mission Health Hospitals

Leadership

Defining “Directionality” in Quality for the Board

Mission Health’s Quality Team adapted the Harm Across the Board index to seven different hospitals and combined the indices into one regularly reportable systemwide measure.

New Marketplace

Navigating Pharmaceutical Price Increases: A Strategy to Protect Appropriate Use, Reduce Waste, and Identify Therapeutic Alternatives

In the face of major pharmaceutical price increases, Cleveland Clinic developed a strategy to ensure high-quality patient care while maintaining financial stability.

Laboratory Formulary to Facilitate Better Ordering: Outcome of Orders for Restricted Inpatient Tests in 2016

Care Redesign

Improving Care and Cutting Costs: Implementation of a Laboratory Formulary to Facilitate Better Laboratory Ordering Practices

Can a formulary system help to prioritize cost-effective lab tests in the same way it has done for prescription drugs?

Leadership

Building a Better Physician Compensation and Performance Model

Spectrum Health Medical Group designed a physician compensation model that not only rewarded physicians for providing consistent high-quality patient care, but also motivated them to do so.

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