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Cases

Examples of innovations that show successfully implemented experiments within health organizations and suggestions for how to get started at your organization.

Improving Scores Through Human-Centered Design

Care Redesign

Designing and Implementing Better Patient Experiences

An ophthalmology provider with facilities in the greater Mexico City area is using Human-Centered Design to improve both the patient and staff experience.

Mangi01_pullquote - patient flow dynamic work design

Leadership

Improving Patient Flow with Dynamic Work Design

Staff make big improvements in post-operative care by changing small details.

Opioid Prescriptions Strength Conversion Table

Care Redesign

Tackling the Opioid Crisis with Clear Prescription Guidelines, Accurate Monitoring, and Provider Education

How a large physician organization reduced the amount of opioids prescribed per patient while increasing referrals for pain management consultation.

Shapiro01_pullquote - Using Simulations to Improve Physician Leadership Hiring

Leadership

Using Simulations to Improve Physician Leadership Hiring

Department chairs are expected to motivate and inspire a diverse group of smart, ambitious, overworked physicians. But for most, it’s a challenge.

Engagement Scores for Moffitt Cancer Center Compared to Press Ganey Engagement Survey National Healthcare Benchmark

Leadership

A Multi-Strategy Approach to Rebuilding Workforce Engagement

Many health care organizations invest in measuring workforce engagement, but how does one move the needle when scores are low?

SLUCare General Internal Medicine Interactive Voice Response - Patient Access

Care Redesign

Creating a Holistic Approach to Patient Access

To get beyond simplistic measures such as increased patient appointments or decreased lag days, operations administrators and physician champions must develop effective partnerships.

2013 Jefferson Emergency Department Safe Opioid Prescribing Guidelines Poster

Care Redesign

A Grassroots Effort Led by Emergency Physicians to Mitigate the Escalating Opioid Epidemic

Collaboration among Emergency Departments in addressing a public health crisis can have a broad-reaching impact that addresses the unique needs of an at-risk population.

Patient Outcomes Stratified by Low, Moderate, and High-Risk HEART Score

Care Redesign

Improving Emergency Department Care for Low-Risk Chest Pain

How Kaiser Permanente Southern California improved ED standard of practice for possible acute coronary syndrome by adopting an evidence-based clinical decision tool.

Ring01_pullquote_ Specialty Musculoskeletal Care Services for the Underserved

Care Redesign

Specialty Care for the Underserved

The opening of a new medical school provided impetus to restructure musculoskeletal services to give the safety-net population timely access to needed specialty care.

University of Utah Family Medicine Residency Program Value Improvement Projects - Practice-Based Learning and Improvement PBLI Milestones Score by Year of Residency

Leadership

How the University of Utah Prepares Family Medicine Residents to Lead Value Improvement Efforts

A rigorous 3-year program helps physicians focus on improvement through interprofessional collaboration.

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