Patient Engagement

Buzz Survey Report: Patient Experience

Insights Report · March 26, 2019

Ninety-one percent of respondents from the NEJM Catalyst Insights Council, a qualified group of U.S. executives, clinical leaders, and clinicians directly involved in health care delivery, agree that providing an excellent patient experience is an essential part of achieving high-quality care. But there are many barriers to doing so.

The barriers to providing an outstanding patient experience, particularly time; meaningful measurement of the patient voice; and differing perspectives on transparency are the central themes of the third of three NEJM Catalyst Buzz Surveys focused on value in health care. Sponsored by University of Utah Health, the survey was conducted among the NEJM Catalyst Insights Council.

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