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Articles

Practical insights, based on experience, from the experts’ point of view on what’s working in their own organizations and beyond.

Impact of PCSP on Patient Satisfaction at Providence Heart Clinic

Care Redesign

Transforming Specialty Practice in Pursuit of Value-Based Care: Results from an Integrated Cardiology Practice

Despite significant primary care reform around patient-centered medical home models, specialty care remains fragmented, with poor communication between primary care and specialists. How should specialty practices be reformed to deliver more coordinated, patient-centered care?

Metraux01_pullquote - dinners to combat burnout in the health care community

Leadership

“Breaking Bread” to Combat Burnout

Can a simple dinner create community among health care providers?

The Patient Engagement Capacity Framework

Patient Engagement

The Patient Engagement Capacity Model: What Factors Determine a Patient’s Ability to Engage?

Patient engagement assessments often don’t dig deep enough to identify why patients don’t participate in their own health care. We present a new model to help providers pinpoint the reasons for lack of engagement and address them more effectively.

IHI HPMS Visual Management Board Example

Leadership

The Answer to Culture Change: Everyday Management Tactics

Adoption of a clear rhythm-of-performance measurement and communication via huddles and visual management can affect a culture of staff engagement and continuous value improvement.

Fisher02_pullquote hypertension guidelines

Care Redesign

Hypertension Guidelines: Achieving 90% Success

Focused and innovative health systems are managing to control blood pressure for 9 in 10 patients, which is well above the national average of 50% to 60%.

Percentage of U.S. Adult Hemodialysis Patients Achieving Dialysis Adequacy, 2013-2016. Data will be released in early 2019.

Care Redesign

Innovation in Dialysis: Continuous Improvement and Implementation

The U.S. dialysis sector has been criticized for its lack of innovation, but this criticism disregards the kidney community’s success in creating — and continuously improving on — dialysis as a safe, globally scaled, quality-oriented outpatient therapy.

Hip or Knee OA Care Management - Musculoskeletal Institute and Bundled Payment Program at Dell Medical

New Marketplace

Bundled Payments Are Moving Upstream

Dell Medical School at The University of Texas at Austin has improved outcomes and reduced costs for musculoskeletal care with a multidisciplinary Musculoskeletal Institute and bundled payment model.

Nobody Wants a Waiting Room sketch

Care Redesign

Nobody Wants a Waiting Room

A study in system change.

What High-Need, High-Cost Patients Say About How to Reduce High Utilization of ED and Inpatient Services

Patient Engagement

High-Need, High-Cost Patients Offer Solutions for Improving Their Care and Reducing Costs

More home health care and after-hours clinics, telemedicine, and home delivery of medications are among top solutions.

Elements of a Sustainable Complex Care Management Contract

New Marketplace

Sustainable Financing for Complex Care Management Is Critical to a Value-Driven Health Care System

Care management should be payer-agnostic at its core.

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