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Articles

Practical insights, based on experience, from the experts’ point of view on what’s working in their own organizations and beyond.

Fiscus01_pullquote - humanizing physician performance review

Leadership

Humanizing the Annual Physician Performance Review

Transforming the review process from a punitive, deflating experience to a valuable one that strengthens the relationship between physician and organization.

A Look at the Four Pillars of Primary Care

New Marketplace

Pay for Relationship: A Novel Solution to the Primary Care Crisis

What society should and can pay for is care that enables relationships between patients and providers.

A Preliminary Model of Determinants and Consequences of Unhurried Conversations with Patients

Leadership

Careful and Kind Care Requires Unhurried Conversations

Health care providers must have time to know their patients in “high definition” to best meet their needs.

Examples of Stages of AI Technology Development and Diffusion

New Marketplace

How Artificial Intelligence Is Changing Health Care Delivery

The development of intelligent machines holds great promise for making health care delivery more accurate, efficient, and accessible, but challenges remain for incorporating AI technology into clinical and administrative settings.

Recommendations to Resolve Information Asymmetry at the Strategic Level

New Marketplace

Information Asymmetry: The Untapped Value of the Patient

The knowledge and preferences that patients could — and should — share with clinicians would restore balance to point-of-care interactions, leading to better outcomes and enhanced value.

Mapping a Technology Strategy for Bundled Payment Care Using a Value-Driven Framework

Care Redesign

Harnessing Emerging Information Technology for Bundled Payment Care Using a Value-Driven Framework

A four-part framework developed by physicians at Partners HealthCare provides a stepwise process for assessing and integrating technologies to effectively use data through a continuous patient experience.

UCLA Health CKD Risk Stratification and Management

Care Redesign

Proactively Catching the Declining Patient

A coordinated effort by UCLA leaders to identify a high-cost population with chronic kidney disease and to modify care processes and personnel has led to improved health and reduced utilization.

Platforming Health Care Operations - Consumer-Driven Health Care - Business-Minded Optimizations

Care Redesign

Platforming Health Care to Transform Care Delivery

Health care leaders need to focus less on ownership and control of the delivery process, and more on outcomes, cost efficiency, and customer experience.

Shah05_ integrated systems innovation pullquote

Care Redesign

Build vs. Buy: What Should Health Systems Do?

The consolidation craze continues, but vertical integration has yet to demonstrate real progress toward the Triple Aim. Health care leaders would do well to consider innovative approaches that are working in other industries, including the tech-enabled full stack model.

Taxonomy of the Patient Voice Table

Patient Engagement

Taxonomy of the Patient Voice

While health care pursues the important trend of putting patients at the center of care, the terms used to describe this goal are proliferating — and muddying the discourse. This taxonomy attempts to classify some of these terms and make some distinctions.

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