Thought Leader, Patient Engagement

Paul Rosen, MD, MPH, MMM

Medical Officer, Transforming Clinical Practice Initiative
Centers for Medicare and Medicaid Services


Paul Rosen, MD, MPH, MMM is the Medical Officer for the Transforming Clinical Practice Initiative at the Centers for Medicare and Medicaid Services. At CMS, he serves in the Center for Clinical Standards and Quality (CCSQ) in the Quality Improvement and Innovation Group (QIIG). He was named “One of the First 100 Innovators” by the U.S. Federal Government Agency for Healthcare Research and Quality for his work on patient-physician communication. He is a TEDx speaker and has appeared on Sirius XM on The Business of Health Care show and on the Relentless Health Value podcast to discuss the patient experience movement. Dr. Rosen is a pediatric rheumatologist at Nemours Children’s Health System. He is also an Associate Professor of Pediatrics at Sidney Kimmel Medical College at Thomas Jefferson University. Dr. Rosen holds a Master of Public Health degree from Harvard University and a Master of Medical Management degree from Carnegie Mellon University.

Patient Engagement

Adding Individual Insights to the Patient Experience Toolkit

Patient shadowing, hassle mapping, and empathy mapping create insights into the individual patient experience.

Patient Engagement

The Patient as Consumer and the Measurement of Bedside Manner

Many physicians do not believe patient satisfaction is a legitimate pursuit. Yet they must meet consumers of health care where they are — on Internet ratings sites.


Medicine for Millennials — What Has Changed?

A mid-career attending and a med student discuss the changes to physician careers.

JeffDESIGN: Sidney Kimmel Medical College Makerspace


Making Design Thinking a Part of Medical Education

To solve problems in health care delivery, think like a designer and a physician.

Patient Engagement

Patient Care Depends on the Patient-Physician Relationship

A visit to the pediatrician’s office can be the worst day of a parent’s life. Here’s how a physician and a parent worked together to allay fears, develop a successful treatment plan, and model the patient-doctor relationship.

Care Redesign

Lessons in Family-Centered Care from Pediatric Hospitals

The pediatrics field offers practical advice on how adult-care facilities can truly involve families in caring for their loved ones.

Insights Council

Have a voice. Join other health care leaders effecting change, shaping tomorrow.

Apply Now