Thought Leader, Patient Engagement

Nirav R. Shah, MD, MPH

Senior Scholar
Clinical Excellence Research Center, Stanford University

Nirav R. Shah, MD, MPH, is Senior Scholar at Stanford University’s Clinical Excellence Research Center, where his work spans primary research and operational implementation of clinical models for better care at lower cost. He is an international leader in patient safety and quality, innovation and digital health, and the strategies required to transition to patient-centered health care.

Board-certified in Internal Medicine, Dr. Shah is a graduate of Harvard College and Yale School of Medicine, and is an elected member of the National Academy of Medicine. He serves as an independent director for STERIS plc, as a trustee of The John A. Hartford Foundation, and as a Senior Fellow of the Institute for Healthcare Improvement (IHI). He helps set the health priorities for the United States as a member of the HHS Secretary’s Advisory Committee on National Health Promotion and Disease Prevention Objectives for 2030. Previously, he served as Senior Vice President and Chief Operating Officer for Clinical Operations for Kaiser Permanente in Southern California, and as Commissioner of the New York State Department of Health.

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Care Redesign

Build vs. Buy: What Should Health Systems Do?

The consolidation craze continues, but vertical integration has yet to demonstrate real progress toward the Triple Aim. Health care leaders would do well to consider innovative approaches that are working in other industries, including the tech-enabled full stack model.

Nirav Shah head shot Stanford - AI in medicine and team care

Care Redesign

What AI Means for Doctors and Doctoring

Physicians must hone the “four Cs” — critical thinking, communication, collaboration, and creativity — when leveraging AI as a new partner in their care teams.

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Patient Engagement

Connectedness Drives Outcomes

How can patients choose their health care team if they don’t know who to trust?

Toyin Ajayi Panel Clip Still: Physician Vulnerability

Patient Engagement

Physician Vulnerability: What’s in It for Me?

It’s about having a system and team in place that allows physicians to act on the information patients provide.

Ajayi02_panel_clip_still: How Do You Measure Patient Trust in Health Care?

Patient Engagement

How Do You Measure Trust?

Creating an environment that engenders trust is critical, but is it measurable?

Nirav Shah Talk Still: Patient Time: Patient Time: Giving More of What Patients Need

Patient Engagement

Giving Patients More of What They Need: Time

In health care, we deliver very little quality when defined by a metric that matters most to patients.

Care Redesign

Predictive Analytics to Determine Next Year’s Highest-Cost Patients

How Kaiser Permanente segments the top 1% of patients to gauge the intensity of care needed by nine risk-stratified subgroups.

Patient Engagement

Health Care That Targets Unmet Social Needs

How Kaiser Permanente changed its definition of health care by partnering with a social enterprise organization.

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