Thought Leader, Patient Engagement

Nirav R. Shah, MD, MPH

Senior Vice President and Chief Operating Officer, Clinical Operations
Kaiser Permanente, Southern California

Nirav R. Shah, MD, MPH, is the Senior Vice President and Chief Operating Officer of Clinical Operations for Kaiser Permanente’s Southern California region, a $24B health system with 14 hospitals, 168 medical offices and over 4 million members. He oversees health plan and hospital quality, service, accreditation, regulatory compliance, and licensure, as well as nursing, the continuum of care, and the effective use of technology, data, and analytics to produce better patient health outcomes. He also serves as a key liaison with the Southern California Permanente Medical Group for medical education, graduate medical education, and research as well as the planned new Kaiser Permanente Medical School.

Dr. Shah is board-certified in Internal Medicine and is a graduate of Harvard College and Yale School of Medicine. He has been an RWJ Clinical Scholar at UCLA, attending physician at Bellevue Hospital in Manhattan, associate investigator at Geisinger Health in central Pennsylvania, and on the faculty of NYU Medical Center in the section of value and comparative effectiveness. Most recently, he served as commissioner of the New York State Department of Health.

Dr. Shah is an elected member of the Institute of Medicine of the National Academy of Sciences. He has served as a director for dozens of public and private institutions, as the chairman of National Institutes of Health (NIH) grant review panels, on the editorial boards of medical journals, received numerous NIH grants, and published over 100 peer-reviewed articles. He is a nationally recognized thought leader in patient safety and quality, health information technology, population health, and the strategies required to transition to lower-cost, patient-centered health care.

Patient Provider Trust Connected Drives Outcomes Panel Clip Still

Patient Engagement

Connectedness Drives Outcomes

How can patients choose their health care team if they don’t know who to trust?

Toyin Ajayi Panel Clip Still: Physician Vulnerability

Patient Engagement

Physician Vulnerability: What’s in It for Me?

It’s about having a system and team in place that allows physicians to act on the information patients provide.

Ajayi02_panel_clip_still: How Do You Measure Patient Trust in Health Care?

Patient Engagement

How Do You Measure Trust?

Creating an environment that engenders trust is critical, but is it measurable?

Nirav Shah Talk Still: Patient Time: Patient Time: Giving More of What Patients Need

Patient Engagement

Giving Patients More of What They Need: Time

In health care, we deliver very little quality when defined by a metric that matters most to patients.

Care Redesign

Predictive Analytics to Determine Next Year’s Highest-Cost Patients

How Kaiser Permanente segments the top 1% of patients to gauge the intensity of care needed by nine risk-stratified subgroups.

Patient Engagement

Health Care That Targets Unmet Social Needs

How Kaiser Permanente changed its definition of health care by partnering with a social enterprise organization.

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