Amy Compton-Phillips, MD, is Executive Vice President and Chief Clinical Officer for Providence St. Joseph Health. She is responsible for enhancing health care and health outcomes across the seven-state system. Leading the division of Clinical Care and Personalized Health, she is responsible for ensuring PSJH’s 100,000+ caregivers and 20,000+ employed and/or affiliated physicians deliver care that is safe, effective, compassionate, seamless, personalized, and high value for all. Working with physicians, nurses, and pharmacists, she helps foster clinical research, innovation, and entrepreneurship to create ever better health outcomes. She is a frequent keynote speaker, author, board member, and serves as the Care Redesign Theme Leader for NEJM Catalyst.
Dr. Compton-Phillips has an extensive background in directing patient care programs and leading development of high-performing health care organizations. Prior to joining Providence in 2015, Dr. Compton-Phillips served as the Chief Quality Officer at Kaiser Permanente, where she focused on improving the value of care delivery. Among many other initiatives, she helped create infrastructure to implement health care improvements at scale across the Kaiser Permanente system. During her tenure, Dr. Compton-Phillips was a key organizational leader in developing capacity in patient-driven design, enhancing clinical outcomes and the care experience, and addressing the affordability of care.
Dr. Compton-Phillips joined Kaiser Permanente in 1993 as a front line physician, serving in an array of administrative and leadership roles. She holds a Bachelor’s Degree from Johns Hopkins University and earned her medical degree from the University of Maryland School of Medicine. She is a board certified internist, with strong clinical interest in wellness and women’s health.
Although care delivery models in rural and urban/suburban areas are distinct, by virtue of geographic density and resource availability, each locale affords lessons for the other.
Health care leaders and frontline clinicians are eager to embrace design thinking. Yet its principles are not widely applied.
This is national trauma — we have so much morbidity from mental health and illness, and yet it’s the system we’ve designed.
By neglecting mental and behavioral health, our society has made it virtually impossible to succeed in holistic health, and thus to improve health outcomes.
With a concerted effort that incorporates principles of understanding, engaging, and connecting with diverse communities, health care leaders can impact patients’ lives early on, preventing adverse conditions and improving outcomes.
Providence St. Joseph uses the “give a darn” method to deliver value — what makes a difference to patients makes it on the short list.
We must remember to listen to the stories of the human beings on the receiving end of the policies we develop.
How can we leverage big data to transform clinical practice?
Article by Christopher R. Dale, Kedar S. Mate & Amy Compton-Phillips
The Personalized Perfect Care Bundle: Making quality metrics easier to understand and more patient-centered.