Care Redesign
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Relentless Reinvention: Attacking the Known Unknowns (01:17)

The Relentless Reinvention theme, an ongoing effort by NEJM Catalyst, was created not just to define the science of health care delivery, but to also inform the politics, the policy, the strategies that all stakeholders need if we’re going to move faster toward a higher-value health care system that meets the needs of our citizens at a price we can afford, says Tom Lee.

“It’s an obvious time of incredible uncertainty and turmoil. And I’ll quote John Perlin, the CMO at HCA, who was paraphrasing Donald Rumsfeld, when he started saying we have known unknowns, and unknown unknowns. And the known unknown is that, if we, on the provider side, can do a better job at meeting our patients’ needs, and do it more efficiently, if we can improve the value of care, things will probably be alright. And how we’ll get rewarded, that’s unknown — how quickly or how well — but we know that we’ve got to improve value. That was true before the election, and is true today, and it will be true when the next election rolls around. So having this meeting to pursue that known unknown is very timely.”

 

From the NEJM Catalyst event The Future of Care Delivery: Relentless Redesign at Providence St. Joseph Health, January 19, 2017.

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