Leadership
Clip
When Racism Is Called Out in Care Delivery (03:22)

During the Ebola crisis at Texas Health Dallas, some questioned whether the afflicted patient was given optimal care — and whether racism was responsible. How did the hospital handle the situation?

“All you can really do is respond to it, quickly and swiftly and clearly, both internally and externally,” says Texas Health Resources CEO Barclay Berdan. “And that’s what we did.”

Texas Health Dallas serves a diverse pool of patients, so they simply shared demographics from the hospital’s emergency room with “a wide variety of audiences,” says Berdan.

“When you have a huge parking lot that’s full of all these news agencies and organizations, all of whom are looking for stories and trying to write things . . . it’s really hard,” Berdan adds. “There’s so much going on that you just have to listen, be aware, and be very swift in communicating and correcting when things are not accurate.”

“What was the low point for you [during this time]?” asks NEJM Catalyst Founding Advisor Tom Lee.

“The two low points for me were when our own nurses came in and were diagnosed. That was not something we were anticipating, and it was a one-two punch that I would say were the two lowest points that we had during that whole affair,” says Berdan. But, he adds, “The high point was when both of them came home.”

From the NEJM Catalyst event Leadership: Translating Challenge to Success at Mayo Clinic, June 2, 2016.

More From Leadership

Integrity and Reputation Are the Most Important Things One Has

The new CEO of SSM Health is listening to stories, not telling her own.

Leadership for Complex Care: The Ship’s Ballast in Troubled Waters

How do we steer the ship of care when each team member thinks they’re the captain?

Reading List: Leemore Dafny and Stephen Swensen

NEJM Catalyst New Marketplace Theme Leader Leemore Dafny and Leadership Theme Leader Stephen Swensen weigh in on the most influential and inspiring readings of their careers.

How Can You Tell If Trust and Respect Are Problems Among Clinicians and Non-Clinicians?

When it comes to a culture of respect, NewYork-Presbyterian is proving “if you can make it there, you can make it anywhere.”

New Physicians Will Need Business School Skills

Medical and business schools should jointly create a fourth-year rotation.

Top-Down Implementation Process for Rapid Data Governance Adoption

Good data governance — a set of agreed-upon standards for gathering, formatting, and using data — is essential for health care organizations that want to tap into the power of their information.

Data Graphic: Cost and Coverage Impacts of the Better Care Reconciliation Act of 2017

Our breakdown of the Congressional Budget Office cost estimate of the U.S. Senate bill to replace the Affordable Care Act, compared to the U.S. House bill, the Affordable Health Care Act (AHCA)

Diversity in Health Care Leadership — A Longstanding Problem

There’s a clear underrepresentation in the leadership in our medical schools and our hospitals — so what are we doing about it?

Why Trump’s NIH Funding Cuts Would Be a Disaster

Undermining research funding will deplete medicine and science of the best and brightest minds and lead to a global destabilization with far-reaching impact.

Data Graphic: Health Care Drives Nearly One Million in Job Losses Under the AHCA

A recent study by the Commonwealth Fund on the economic and employment impact of the American Health Care Act (May 2017 version) shows almost one million job losses over the next 9 years, mostly in health care.

Connect

A weekly email newsletter featuring the latest actionable ideas and practical innovations from NEJM Catalyst.

Learn More »

Topics

Leading Teams

87 Articles

Integrity and Reputation Are the Most…

The new CEO of SSM Health is listening to stories, not telling her own.

Team Care

59 Articles

Reading List: Leemore Dafny and Stephen…

NEJM Catalyst New Marketplace Theme Leader Leemore Dafny and Leadership Theme Leader Stephen Swensen weigh…

What’s More Valuable Than a Healthy…

A framework for embracing the health benefits of lifestyle choices in medicine.

Insights Council

Have a voice. Join other health care leaders effecting change, shaping tomorrow.

Apply Now