Leadership
Clip
When Racism Is Called Out in Care Delivery (03:22)

During the Ebola crisis at Texas Health Dallas, some questioned whether the afflicted patient was given optimal care — and whether racism was responsible. How did the hospital handle the situation?

“All you can really do is respond to it, quickly and swiftly and clearly, both internally and externally,” says Texas Health Resources CEO Barclay Berdan. “And that’s what we did.”

Texas Health Dallas serves a diverse pool of patients, so they simply shared demographics from the hospital’s emergency room with “a wide variety of audiences,” says Berdan.

“When you have a huge parking lot that’s full of all these news agencies and organizations, all of whom are looking for stories and trying to write things . . . it’s really hard,” Berdan adds. “There’s so much going on that you just have to listen, be aware, and be very swift in communicating and correcting when things are not accurate.”

“What was the low point for you [during this time]?” asks NEJM Catalyst Founding Advisor Tom Lee.

“The two low points for me were when our own nurses came in and were diagnosed. That was not something we were anticipating, and it was a one-two punch that I would say were the two lowest points that we had during that whole affair,” says Berdan. But, he adds, “The high point was when both of them came home.”

From the NEJM Catalyst event Leadership: Translating Challenge to Success at Mayo Clinic, June 2, 2016.

More From Leadership

Data Graphic: Results of the CBO Score on the American Health Care Act

Older, low-income consumers are still the biggest losers under the AHCA.

The Danger and Opportunity of Leading a Hospital

Rising from department chair to Dean, President, and CEO: lessons from Jeff Balser.

Reading List: Dave Chokshi and François de Brantes

NEJM Catalyst Thought Leaders weigh in on the most influential and inspiring texts of their careers.

Lessons in Leadership: What Makes Me Jealous

A social norm among Mayo Clinic physicians to answer their beepers immediately sparks excuses and admiration from others.

Reading List: Bruce Leff and Sachin Jain

NEJM Catalyst Thought Leaders weigh in on the most influential and inspiring texts of their careers.

Data Graphic: Which Patients Win or Lose in the American Health Care Act?

The U.S. House of Representatives passed the AHCA on May 4, 2017. If it becomes law intact, what effects will it have on patients?

Using It or Losing It? The Case for Data Scientists Inside Health Care

Health care needs to “own” its valuable data by investing in appropriate internal analytics functions — or risk ceding these data and their insights to outsiders.

Survey Snapshot: Health Care Leaders and Clinicians Talk About the Impact of the Trump Administration

NEJM Catalyst Insights Council members have strong opinions and expert analyses on the coming years.

Impact of the Trump Administration on Health Care Video Still

NEJM Catalyst Deep Dive: The Impact of the Trump Administration on Health Care

Editorial Director Edward Prewitt and Clinical Editor Namita S. Mohta, MD, discuss what our readers believe is in store for health care under the new administration.

Five Changes Great Leaders Make to Develop an Improvement Culture

Ongoing institutional improvement efforts can benefit from health care leaders who are willing to improve their leadership skills through self-reflection and personal change.

Connect

A weekly email newsletter featuring the latest actionable ideas and practical innovations from NEJM Catalyst.

Learn More »

Topics

Health Care — A Final Frontier…

Design must move beyond narrow projects and encompass complex systems.

Leading Transformation

130 Articles

Lessons in Leadership: What Makes Me…

A social norm among Mayo Clinic physicians to answer their beepers immediately sparks excuses and…

Leading Teams

82 Articles

The Danger and Opportunity of Leading…

Rising from department chair to Dean, President, and CEO: lessons from Jeff Balser.

Insights Council

Have a voice. Join other health care leaders effecting change, shaping tomorrow.

Apply Now