When Ebola broke out at Texas Health Resources, CEO Barclay Berdan had to respond. It was the first case of Ebola in the U.S., and it worsened when two nurses from THR were infected. “Was there self-doubt? Was there a fall in confidence? How did you deal with it?” asks NEJM Catalyst’s Tom Lee.
There was doubt, Berdan acknowledges. “But what you do is you sit down and you talk to people. You try and move back from some of the things that were causing the fear.” You also, Berdan says, describe what you’re doing to keep people safe — “your absolute desire to keep people safe. And continue that discussion.” It’s important to be visible, he adds.
From the NEJM Catalyst event Leadership: Translating Challenge to Success at Mayo Clinic, June 2, 2016.