When you give people a job they can’t be successful at, this can result in daily frustration that makes the job undoable — burnout. “We’ve got to make the job of the American physician doable,” says Robert Pearl, Executive Director and CEO of The Permanente Medical Group. “To do that, we need to change the structure, change the reimbursement, change the technology, and change the leadership.”
From the NEJM Catalyst event Care Redesign: Creating the Future of Care Delivery at Kaiser Permanente Center for Total Health, September 30, 2015.
This video originally appeared in NEJM Catalyst on February 1, 2016.