Krisda H. Chaiyachati, David A. Asch & David T. Grande
Can health care be more like Uber and Lyft?
David G. Duvall
Novant Health is using research and data analytics to identify and engage new consumers, develop more relevant products and services, and support its mission and brand promise.
Marleen Kunneman, Inge Henselmans, Hanneke WM van Laarhoven & Victor Montori
Active patient involvement and patient autonomy can be burdensome to patients, especially when they are faced with serious illness. The primary goal of shared decision-making is not autonomy, but good care that fits patients’ lives.
Many physicians do not believe patient satisfaction is a legitimate pursuit. Yet they must meet consumers of health care where they are — on Internet ratings sites.
Blog Post by
David Laibson, Punam A. Keller & Scott D. Halpern
Health care can’t implement changes overnight like Silicon Valley, but we can still learn from their version of treatment and control.
Blog Post by
R. Conor Holton-Burke & David S. Buck
We can better serve our under-resourced patients by helping them access treatments and social interventions we already know to be effective.
How Adrienne Boissy and Cleveland Clinic are focusing on physician communication — and getting results.
Vivian S. Lee
Transparency of validated data about delivery-system performance has the power to change the culture of health care.
Personal-use sensors and data applications allow patients with Type 1 diabetes and other chronic diseases to take charge of managing their health. This is the future of chronic disease management.
Greg F. Burke
Geisinger’s radical refund promise at one year — no evidence of financial catastrophe but a good return on patient trust.