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Videos

Arnold Milstein talk still: Targeting, Tailoring, and Trimming Chronic Illness Care

Care Redesign
Relentless Reinvention

Targeting, Tailoring, and Trimming Chronic Illness Care

Efforts to improve the overall value of care need to better manage the trajectory of those with chronic illness.

Ajayi02_panel_clip_still: How Do You Measure Patient Trust in Health Care?

Patient Engagement

How Do You Measure Trust?

Creating an environment that engenders trust is critical, but is it measurable?

Duffy02_panel_clip_still: Can the Uber Experience Apply to Patient Experience?

Patient Engagement

Can the Uber Experience Apply to Patients?

When it comes to improving patient experience for primary care appointments, we have to flip our thinking.

Stacey Chang and Sean Duffy Panel Clip Still: All Health Care Interventions Fail

Patient Engagement

All Health Care Interventions Fail

High-fidelity emotional relationships on the other end of an Internet connection are the way of health care’s future.

Sean Duffy Talk Still: An Ether Dome Moment for Behavioral Medicine

Patient Engagement

Behavioral Medicine’s Ether Dome Moment

Good patient engagement design reduces anxiety.

William Golden Talk Still: The Only Answer for a Medicaid Medical Director Is Greater Stewardship

New Marketplace
New Risk, New Business Models

The Only Answer Is Greater Stewardship

How Arkansas Medicaid is changing people’s attitudes about how to deliver care and to make a sustainable health care system.

Michele Heisler Talk Still: The Power of Social Connectedness and Peer Support Programs

Patient Engagement

The Power of Social Connectedness

We often don’t consider purpose in life and social connectedness when developing health care programs — but we should.

Toyin Ajayi Talk Still: The Difference Between Noncompliance and Defiance

Patient Engagement

The Difference Between Noncompliance and Defiance

How do we align our goals for patient engagement with even the most complex, difficult patients?

Nirav Shah Talk Still: Patient Time: Patient Time: Giving More of What Patients Need

Patient Engagement

Giving Patients More of What They Need: Time

In health care, we deliver very little quality when defined by a metric that matters most to patients.

Stacey Chang Talk Still: The Hidden Truth of Patient Engagement Design

Patient Engagement

The Hidden Truth of Patient Engagement

The success of the Toyota Prius can teach us a lot about how to positively engage patients.

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