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Team Care

Teamwork makes the dream work. It takes the entire medical team of physicians, registered nurses, and medical specialists being on the same page. What strategies and initiatives work best for sustaining teams within a department and across disciplines for effective coordination of care?

Care Redesign
Relentless Reinvention

Rural Health Care: Thirty Miles at Sea — Providing Consistent Care in an Inconsistent Environment

How one of the smallest hospitals in Massachusetts addresses the needs of its unique population.


Physician Well-Being: The Reciprocity of Practice Efficiency, Culture of Wellness, and Personal Resilience

Think of physician well-being as a three-legged stool. Improvement efforts should focus on all three domains to achieve best results.


Performance Training and Public Health for Physician Burnout

For too long, physicians have operated under the belief that their obligation to patients comes at any cost, even when this cost is their own health.


Cultivating Great Teams: What Health Care Can Learn from Google

Psychological safety is the key to teamwork.

Patient Engagement 2016

Better Communication Makes Better Physicians

How Adrienne Boissy and Cleveland Clinic are focusing on physician communication — and getting results.


Lessons in Leadership: Joseph Pina

A U.S. Army Medical Corps Colonel reflects on leveling the status differences that both military rank and professional hierarchy confer.


Lessons in Leadership: Howard Green

A chief of service at a community hospital recalls his experience of leadership in action while in the Marine Corps.

Care Redesign
Relentless Reinvention

Translating a Biologic Revolution into an Organizational Overhaul

How Massachusetts General Hospital collaborated with operations research experts at MIT to design the MGH Medical Infusion Center.

Care Redesign
Relentless Reinvention

How We Improved Hospitalist-Patient Communication

Easy-to-use tools, honest feedback, and incentives improved patient satisfaction scores.


Meaning and Purpose: Refocusing on the Why in Medical Education

Leadership training — focusing on “why” and not just “how” — can help clinicians find meaning and purpose in their professional lives, enhance their ability to see and influence the big picture, and fight burnout.


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