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Quality Management

We know the keys to efficient care are cost and quality. But how can we measure quality improvement in healthcare? Effective quality management in healthcare organizations will make the difference between success and failure.

Care Redesign
Relentless Reinvention

The Move to Value-Based Care in Navy Medicine

Achieving the mission of Navy Medicine to “keep the Navy and Marine Corps family ready, healthy, and on the job” requires rethinking current health care delivery models.

Patient Engagement

The Patient as Consumer and the Measurement of Bedside Manner

Many physicians do not believe patient satisfaction is a legitimate pursuit. Yet they must meet consumers of health care where they are — on Internet ratings sites.

Leadership

Lessons in Leadership: Nick Restrepo

What difference can one individual make? Plenty. Two doctor leaders discuss the impact one colleague’s bequest — earmarked for physician development — has had on their institution’s quality and safety program.

Halpern02_clip_still: A/B Testing Health Behavior Interventions

Patient Engagement

A/B Testing Health Behavior

Health care can’t implement changes overnight like Silicon Valley, but we can still learn from their version of treatment and control.

Care Redesign
Relentless Reinvention

Measures Only Get Better When You Use Them

Optimism, innovation, and how the two go together.

Leadership

Lessons in Leadership: Michael Shabot

Multi-hospital Memorial Hermann Health System’s CMO married the system’s demonstrated operational excellence with an audacious quality and safety agenda.

Patient Engagement

Better Communication Makes Better Physicians

How Adrienne Boissy and Cleveland Clinic are focusing on physician communication — and getting results.

Scott Weingarten Talk Still: Decision Support: The Self-Driving Cars of Health Care

Care Redesign
Relentless Reinvention

The Self-Driving Cars of Health Care

Decision support is transforming the way we drive a car. Why shouldn’t it also transform the way we care for patients?

New Marketplace
New Risk, New Business Models

How a Tertiary Care Academic Endoscopy Center Used Time-Driven, Activity-Based Costing to Improve Value

Brigham and Women’s Hospital implemented time-driven activity-based costing (TDABC) methodology to better understand the complex non-operating-room setting of the endoscopy center for the purpose of improving resource management and practice care design.

Benjamin Chu Talk Still: The Boom and Bust of Managed Care

Care Redesign
Relentless Reinvention

The Boom and Bust of Managed Care

The CEO of Memorial Hermann applies lessons learned from the managed care boom and bust of the 1990s to improving care today.

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