Many physicians do not believe patient satisfaction is a legitimate pursuit. Yet they must meet consumers of health care where they are — on Internet ratings sites.
We know the keys to efficient care are cost and quality. But how can we measure quality improvement in healthcare? Effective quality management in healthcare organizations will make the difference between success and failure.
Interview by Nicolas C. Restrepo, Howard Green & Mary Jane Kornacki
What difference can one individual make? Plenty. Two doctor leaders discuss the impact one colleague’s bequest — earmarked for physician development — has had on their institution’s quality and safety program.
Blog Post by Scott Halpern, David Laibson & Punam A. Keller
Health care can’t implement changes overnight like Silicon Valley, but we can still learn from their version of treatment and control.
Optimism, innovation, and how the two go together.
Interview by Michael Shabot & Mary Jane Kornacki
Multi-hospital Memorial Hermann Health System’s CMO married the system’s demonstrated operational excellence with an audacious quality and safety agenda.
How Adrienne Boissy and Cleveland Clinic are focusing on physician communication — and getting results.
Decision support is transforming the way we drive a car. Why shouldn’t it also transform the way we care for patients?
How a Tertiary Care Academic Endoscopy Center Used Time-Driven, Activity-Based Costing to Improve Value
Case Study by Amanda J. Morris, Aiden Y. Feng, Jennifer Nayor, Thomas W. Feeley & Angela M. Bader
Brigham and Women’s Hospital implemented time-driven activity-based costing (TDABC) methodology to better understand the complex non-operating-room setting of the endoscopy center for the purpose of improving resource management and practice care design.
Talk by Benjamin Chu
The CEO of Memorial Hermann applies lessons learned from the managed care boom and bust of the 1990s to improving care today.
Article by Michael H. Kanter, Joanne Schottinger & Joel Whittaker
How Kaiser Permanente Southern California reviews high-quality published research and implements evidence-based practices on an accelerated track.