Browse All

Patients As Customers

Customer engagement is paramount in any business, and the patient experience is what matters in healthcare. How can organizations best integrate healthcare customer service and patient satisfaction with the needs of the business?

Leadership
Physicians Leading | Leading Physicians

Better Communication Makes Better Physicians

How Adrienne Boissy and Cleveland Clinic are focusing on physician communication — and getting results.

Patient Engagement

Patient Satisfaction in Anesthesiology Matters

A good patient experience is part of a successful anesthetic.

Care Redesign
Relentless Reinvention

The Waiting Game — Why Providers May Fail to Reduce Wait Times

Waiting has emotional effects on patients, so it’s ironic that physicians often cite long waiting times as evidence of their excellence.

Patient Engagement

Home-to-Home Time — Measuring What Matters to Patients and Payers

Although discharging patients to a post-acute care facility might help hospitals reduce their average length of stay, it’s unclear when post-acute care improves patient outcomes and when it doesn’t.

Ajayi02_panel_clip_still: How Do You Measure Patient Trust in Health Care?

Patient Engagement 2017

How Do You Measure Trust?

Creating an environment that engenders trust is critical, but is it measurable?

Patient Engagement
Technology to Empower Patients

Why Real-World Results Are So Challenging for Digital Health

User engagement outside of clinical trials is the critical factor.

Patient Engagement
Technology to Empower Patients

Can Health Care Be “Built to Order”? — Making the Shift Toward Customized Care

Applying the logic of mass customization to health care can yield substantial payoffs.

Patient Engagement
Technology to Empower Patients

Digital Technology to Engage Patients: Ensuring Access for All

To ensure that we engage the patient groups who have much to gain from the more flexible health care interactions that digital innovation can provide, we must consider issues of computer literacy, access, and trust.

Patient Engagement
Technology to Empower Patients

Patient Innovation — Empowering Patients, Sharing Solutions, Improving Lives

Patients and their caregivers routinely devise innovations both simple and complex to make their lives easier and sometimes even improve their health. Supporting and disseminating those innovations can help make life better for everyone.

Patient Engagement
Technology to Empower Patients

Can We Achieve Scale in Innovation?

Innovation and scale are inextricably tied to the future success and sustainability of health care providers.

Connect

A weekly email newsletter featuring the latest actionable ideas and practical innovations from NEJM Catalyst.

Learn More »

Insights Council

Have a voice. Join other health care leaders effecting change, shaping tomorrow.

Apply Now