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Patient-Centered Care

Providing excellent patient care will drive the success of each organization. Listening to the needs of each patient advocate and adapting policy will yield optimal patient care. How can organizations best balance patient-centered care with the business bottom line?

Patient Engagement

Engaging Patients to Optimize Medication Adherence

Medication adherence is a significant public health challenge. As each patient is unique, it is critical for health care systems and providers to better characterize and meet individual patient needs at each stage along the way in order to improve medication adherence and ultimately improve patient well-being.

New Marketplace
New Risk, New Business Models

Getting Real about Health Care Costs — A Broader Approach to Cost Stewardship in Medical Education

In the next era of cost-stewardship education, future and current physicians will have to be taught to reduce spending across the care continuum.

Patient Engagement

Shared Decision-Making for Good Clinical Care: Better, but Not Easier

Active patient involvement and patient autonomy can be burdensome to patients, especially when they are faced with serious illness. The primary goal of shared decision-making is not autonomy, but good care that fits patients’ lives.

Patient Engagement

The Patient as Consumer and the Measurement of Bedside Manner

Many physicians do not believe patient satisfaction is a legitimate pursuit. Yet they must meet consumers of health care where they are — on Internet ratings sites.

Patient Engagement

Health Care — A Final Frontier for Design

Design must move beyond narrow projects and encompass complex systems.

Care Redesign
Relentless Reinvention

Learning to Drive — Early Exposure to End-of-Life Conversations in Medical Training

The importance of listening to the patient at the end of life.

Victor Montori Talk Still: The Invisible Work of the Patient

Care Redesign
Relentless Reinvention

The Invisible Work of the Patient

Clinicians need to work with patients to understand not only what’s the matter with their biology, but also what matters to their biography.

Patient Engagement

Better Communication Makes Better Physicians

How Adrienne Boissy and Cleveland Clinic are focusing on physician communication — and getting results.

Care Redesign
Relentless Reinvention

What Happens When We Can’t Cope — Part 2

Do we give patients more work, more choice, or both?

Amy Compton-Phillips Talk on Health Care Redesign Image Still: How Health Care Is Like Buying a TV

Care Redesign
Relentless Reinvention

How Health Care Is Like Buying a TV

We need to design systems that are easy to shop for, easy to buy, easy to use — and that solve for health.

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