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Patient-Centered Care

Providing excellent patient care will drive the success of each organization. Listening to the needs of each patient advocate and adapting policy will yield optimal patient care. How can organizations best balance patient-centered care with the business bottom line?

Patient Engagement

Data Graphic: The Two Most Effective Patient Engagement Initiatives

NEJM Insights Council members say the only broadly effective approaches are time spent with patients and shared decision-making.

Patient Engagement

Patient Engagement versus Patient Experience

The difference between the two terms is muddled but important, says Cleveland Clinic’s Chief Experience Officer.

Patient Engagement

We Can Do Better

Imagine an alternative world where we could prevent patients at elevated risk from ever having a heart attack.

Toyin Ajayi Talk Still: The Difference Between Noncompliance and Defiance

Patient Engagement

The Difference Between Noncompliance and Defiance

How do we align our goals for patient engagement with even the most complex, difficult patients?

Patient Engagement

Hardwiring Patient Engagement to Deliver Better Health

Imagine a world in which health care was not “one size fits all,” but customized for each patient individually.

Patient Engagement

Health Care — A Final Frontier for Design

Design must move beyond narrow projects and encompass complex systems.

Patient Engagement

When — and How — Can Incentives Actually Work?

Incentives can work if they’re designed a bit better.

Patient Engagement

My Favorite Slide: When Patients Are Prevented from Engaging

If patient engagement is about action, why don’t we let them speak?

Patient Engagement

Using a “Nursing Bundle” to Achieve Consistent Patient Experiences Across a Multi-Hospital System

How Geisinger addressed inconsistent patient experience by creating a nursing bundle that helped make patients’ experiences more consistent.

Patient Engagement

Applying Behavioral Insights to Improve Health and Health Care

Make it easy, attractive, social, and timely: these simple insights can help to ensure that desired changes in health behavior occur.

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Insights Council

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