Carol J. Peden & Leslie A. Saxon
To ensure that we engage the patient groups who have much to gain from the more flexible health care interactions that digital innovation can provide, we must consider issues of computer literacy, access, and trust.
How Arkansas Medicaid is changing people’s attitudes about how to deliver care and to make a sustainable health care system.
Rick Foster, Tammy Alvarez, Richard Feifer, Stephen A. Mette, John B. Chessare & James Bassford
Members of the IHI Leadership Alliance on the enduring significance of the Triple Aim.
Leaders prove their worth during times of uncertainty.
A social norm among Mayo Clinic physicians to answer their beepers immediately sparks excuses and admiration from others.
Design must move beyond narrow projects and encompass complex systems.
Sigall K. Bell, Tom Delbanco & Jan Walker
The OpenNotes initiative is engaging patients through shared clinical notes. What have we learned since its debut, and how will open access continue to change the health care landscape?
Kate Niehaus, Caryn Epstein, Larissa Temple & Kent Sepkowitz
Though PFAC models abound, metrics on best practices are lacking. One prominent hospital may have found the answer: let those who are the experts at being patients and caregivers lead the way.
How Cincinnati Children’s Hospital Medical Center built a culture focused on broad-based change that is transformational for children and their families.
John S. Toussaint & Susan P. Ehrlich
Ongoing institutional improvement efforts can benefit from health care leaders who are willing to improve their leadership skills through self-reflection and personal change.