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Leading Transformation

Health leaders are constantly striving for better healthcare management. Through organizational development and leadership, some health care delivery organizations are making important changes large and small. What separates them from the pack?

Patient Engagement

Digital Technology to Engage Patients: Ensuring Access for All

To ensure that we engage the patient groups who have much to gain from the more flexible health care interactions that digital innovation can provide, we must consider issues of computer literacy, access, and trust.

William Golden Talk Still: The Only Answer for a Medicaid Medical Director Is Greater Stewardship

New Marketplace
New Risk, New Business Models

The Only Answer Is Greater Stewardship

How Arkansas Medicaid is changing people’s attitudes about how to deliver care and to make a sustainable health care system.

Leadership

Health Care Leaders: Bill or No Bill, We Still Have Work to Do

Members of the IHI Leadership Alliance on the enduring significance of the Triple Aim.

Care Redesign
Relentless Reinvention

Leading Quality in Changing Times

Leaders prove their worth during times of uncertainty.

Leadership

Lessons in Leadership: What Makes Me Jealous

A social norm among Mayo Clinic physicians to answer their beepers immediately sparks excuses and admiration from others.

Patient Engagement

Health Care — A Final Frontier for Design

Design must move beyond narrow projects and encompass complex systems.

Patient Engagement

OpenNotes: How the Power of Knowing Can Change Health Care

The OpenNotes initiative is engaging patients through shared clinical notes. What have we learned since its debut, and how will open access continue to change the health care landscape?

Patient Engagement

A Patient and Family Advisory Council for Quality: Making Its Voice Heard at Memorial Sloan Kettering Cancer Center

Though PFAC models abound, metrics on best practices are lacking. One prominent hospital may have found the answer: let those who are the experts at being patients and caregivers lead the way.

Care Redesign
Relentless Reinvention

“Being the Best at Getting Better” — Creating a Culture of Change

How Cincinnati Children’s Hospital Medical Center built a culture focused on broad-based change that is transformational for children and their families.

Leadership

Five Changes Great Leaders Make to Develop an Improvement Culture

Ongoing institutional improvement efforts can benefit from health care leaders who are willing to improve their leadership skills through self-reflection and personal change.

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