A social norm among Mayo Clinic physicians to answer their beepers immediately sparks excuses and admiration from others.
Health leaders are constantly striving for better healthcare management. Through organizational development and leadership, some health care delivery organizations are making important changes large and small. What separates them from the pack?
Design must move beyond narrow projects and encompass complex systems.
Article by Sigall K. Bell, Tom Delbanco & Jan Walker
The OpenNotes initiative is engaging patients through shared clinical notes. What have we learned since its debut, and how will open access continue to change the health care landscape?
A Patient and Family Advisory Council for Quality: Making Its Voice Heard at Memorial Sloan Kettering Cancer Center
Article by Kate Niehaus, Caryn Epstein, Larissa Temple & Kent Sepkowitz
Though PFAC models abound, metrics on best practices are lacking. One prominent hospital may have found the answer: let those who are the experts at being patients and caregivers lead the way.
How Cincinnati Children’s Hospital Medical Center built a culture focused on broad-based change that is transformational for children and their families.
Article by John S. Toussaint & Susan P. Ehrlich
Ongoing institutional improvement efforts can benefit from health care leaders who are willing to improve their leadership skills through self-reflection and personal change.
Blog Post by Adam O. Kadlec
Many physicians are simply unaware that innovation is a process and that entrepreneurship is a discipline.
Talk by Sachin Jain
There isn’t a population of patients who needs a culture of caring more than those on Medicaid.
Interview by Nicolas C. Restrepo, Howard Green & Mary Jane Kornacki
What difference can one individual make? Plenty. Two doctor leaders discuss the impact one colleague’s bequest — earmarked for physician development — has had on their institution’s quality and safety program.