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Coordinated Care

Addressing the various needs of patients requires care coordination. Within an organization and along the value chain, patient care coordination can bring it all together. How can we help patients through teamwork and collaboration?

New Marketplace
New Risk, New Business Models

How Multi-Specialty Hubs Fill a Major Gap in the Care Continuum

Kaiser Permanente, Mid-Atlantic States identified a niche for patients seeking immediate care and found a way to reduce emergency department visits while improving patient satisfaction and quality.

New Marketplace
New Risk, New Business Models

Going Dutch: Using Social Capital in Health Care

There is no reason that the opportunities created by social capital cannot be realized in other countries.

New Marketplace
New Risk, New Business Models

How a Tertiary Care Academic Endoscopy Center Used Time-Driven, Activity-Based Costing to Improve Value

Brigham and Women’s Hospital implemented time-driven activity-based costing (TDABC) methodology to better understand the complex non-operating-room setting of the endoscopy center for the purpose of improving resource management and practice care design.

Care Redesign
Relentless Reinvention

What Happens When We Can’t Cope — Part 2

Do we give patients more work, more choice, or both?

Care Redesign
Relentless Reinvention

An Image of Medical Complexity

It’s no wonder the general public can’t decode the complexity of health care finance when MDs and PhDs can’t either.

Care Redesign
Relentless Reinvention

What Happens When We Can’t Cope — Part 1

Increased workload is only part of the problem when it comes to physicians’ — and patients’ — inability to cope.

Care Redesign
Relentless Reinvention

A Model for Implementing Evidence-Based Practices More Quickly

How Kaiser Permanente Southern California reviews high-quality published research and implements evidence-based practices on an accelerated track.

Care Redesign
Relentless Reinvention

Reducing Inpatient Falls by Integrating New Technology with Workflow Redesign

How a hospital neuroscience unit uses “virtual sitters” to monitor patients at highest risk for falls.

Care Redesign
Relentless Reinvention

Progress and Path Forward on Delivery System Reform

The basic goals of delivery system reform — to promote quality and value in our health care system — remain at the core of bipartisan efforts in health care, and it is therefore essential that such efforts continue.

Care Redesign
Relentless Reinvention

Limits of Lean — Transformative Care Redesign Must Go Beyond Typical Lean-Based Improvements

Successfully improving targeted processes through Lean can yield major improvements, but change does not come easily, and real transformation requires more far-reaching steps.

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