Involve patients in their own care and wellness through collaboration and new technologies. Drive behavior change to produce better health.
Technology and social networks can help, but nurses and care teams remain essential, say NEJM Catalyst Insights Council members.
Many physicians do not believe patient satisfaction is a legitimate pursuit. Yet they must meet consumers of health care where they are — on Internet ratings sites.
Novant Health is using research and data analytics to identify and engage new consumers, develop more relevant products and services, and support its mission and brand promise.
Applying the logic of mass customization to health care can yield substantial payoffs.
Good patient engagement design reduces anxiety.
To ensure that we engage the patient groups who have much to gain from the more flexible health care interactions that digital innovation can provide, we must consider issues of computer literacy, access, and trust.
We often don’t consider purpose in life and social connectedness when developing health care programs — but we should.
Members of the NEJM Catalyst Insights Council say reimbursements must value providers’ time spent on patient engagement.
How do we align our goals for patient engagement with even the most complex, difficult patients?
Survey respondents say CMOs and staff physicians head patient engagement efforts within health care organizations, but it’s important to note who does the ranking.
In health care, we deliver very little quality when defined by a metric that matters most to patients.
NEJM Catalyst Insights Council members say the only broadly effective approaches are time spent with patients and shared decision-making.
Healing the opioid epidemic requires nothing less than a comprehensive theory of patient health.
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