Hardwiring Patient Engagement to Deliver Better Health

Kaiser Permanente Southern California
April 13, 2017
9:00am-1:00pm PT

One of the biggest challenges in health care today is how to design a system that meaningfully engages patients and clinicians for better health. Patient engagement must be embedded deep into an organization’s foundation.

In this free, live web event from NEJM Catalyst, you’ll learn how to design provider care teams, patient networks, and patient-provider interactions for results-driven patient engagement. Our speakers — executives, physician leaders, researchers, and clinicians — will equip you with the ideas and tools necessary to critically examine your own patient engagement efforts.

You’ll see how careful thinking about design, social support networks, and team-based care can positively impact your success. When embedded in an organization’s core, patient engagement can improve patient outcomes and experiences, create stronger feedback loops, and inspire clinician performance.

Join us for insightful presentations, cutting-edge case studies, and an interactive Q&A session with our industry-leading experts.

You will learn:

  • How design thinking can help you tailor care appropriate to each patient and match patient preferences and needs with health system offerings.
  • Why tapping into a patient’s social support system can be a highly effective and cost-efficient approach to chronic disease management and other health care challenges.
  • What it takes as an organization to consistently and meaningfully engage in team-based care and the patient benefits of fully investing in this effort.

View the archive.

Speakers

Agenda

9:00

Welcome and Introduction

Nirav Shah, MD, MPH, Senior Vice President and Chief Operating Officer, Clinical Operations, Kaiser Permanente, Southern California

Michael H. Kanter, MD, Regional Medical Director of Quality and Clinical Analysis, Southern California Permanente Medical Group

Thomas H. Lee, MD, MSc, Chief Medical Officer, Press Ganey; Editorial Board, NEJM; Leadership Board Founder, NEJM Catalyst

9:05

Opening Talk

Janet and John Haas President’s Distinguished Professor and Director, LDI Center for Health Incentives and Behavioral Economics, Perelman School of Medicine and the Wharton School, University of Pennsylvania. Event Chair.

9:20

Session 1: Design That Drives Engagement

Patient engagement is often an afterthought in care delivery organizations. To be optimally successful, engagement should be embedded into processes upfront by leveraging design principles, technology, and mass customization approaches. A mix of digital tools and personal interactions with providers has the potential to tailor care appropriate to each patient, and to match patient preferences and needs with health system offerings. Hear from the head of a new academic design institute for health and the co-founder of a company devoted to creating lasting patient engagement methods.

Speakers:

Stacey Chang, Executive Director, Design Institute for Health, Dell Medical School, University of Texas at Austin

Sean Duffy, Co-founder and Chief Executive Officer, Omada Health

Moderator:

Kevin Volpp, MD, PhD, Event Chair

10:20

Break

10:35

Session 2: Social Networks That Enable Engagement

Social networks can catalyze better health outcomes for patients. In addition to the doctor-patient relationship, there is opportunity for care teams to interact with patients and their social networks. These social networks create highly influential feedback loops for patients to motivate and sustain behavior change. Social incentives offer particular promise for chronic disease management. However, building effective networks requires peer mentoring, social support, and provider participation. Two physician-researchers will share their insights on social health behavior.

Speakers:

David A. Asch, MD, MBA, Executive Director, Penn Medicine Center for Health Care Innovation

Michele Heisler, MD, MPA, Professor of Internal Medicine and Health Behavior and Health Education, University of Michigan

Moderator:

Thomas H. Lee, MD, MSc, Chief Medical Officer, Press Ganey; Editorial Board, NEJM; Leadership Board Founder, NEJM Catalyst

11:35

Break

11:50

Session 3: Real Teams That Build Engagement

There is much discussion about teams in health care delivery transformation. What does a real care team look like? How do innovative organizations engage patients deeply with the process of realizing better health? Using their work with vulnerable and complex patients to provide whole-person care, including their social needs, our speakers – leaders of one of the nation’s largest IDNs and a community health system – will share key concepts to build real teams for meaningful engagement.

Speakers:

Nirav Shah, MD, MPH, Senior Vice President and Chief Operating Officer, Clinical Operations, Kaiser Permanente, Southern California

Toyin Ajayi, MD, Chief Medical Officer, Commonwealth Care Alliance

Moderator:

Wendolyn Gozansky, MD, MPH, Vice President and Chief Quality Officer, Colorado Permanente Medical Group

12:50

Closing Remarks

Kevin Volpp, MD, PhD, Event Chair

Dr. Volpp will recap the most important themes from the day, and highlight key issues for leaders to consider going forward.

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