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Cases

Examples of innovations that show successfully implemented experiments within health organizations and suggestions for how to get started at your organization.

Care Redesign
Relentless Reinvention

From Co-Located to Integrated Teams: How Utah’s Neurobehavior HOME Program Changed Its Culture

University of Utah Health incentivized coordination through integrated teams to provide better care at a lower cost for patients with developmental disabilities.

Patient Engagement
Technology to Empower Patients

Improving Communication from the Operating Room: A New Mobile Application to Enhance the Family Experience

How Orlando Health’s new mobile app resulted in a 98% reduced anxiety rate for patients and their families in the waiting room.

Patient Engagement
Technology to Empower Patients

Reducing Inpatient Falls by Integrating New Technology with Workflow Redesign

How a hospital neuroscience unit uses “virtual sitters” to monitor patients at highest risk for falls.

Leadership

Top-Down Implementation Process for Rapid Data Governance Adoption

Good data governance — a set of agreed-upon standards for gathering, formatting, and using data — is essential for health care organizations that want to tap into the power of their information.

Patient Engagement

Using a “Nursing Bundle” to Achieve Consistent Patient Experiences Across a Multi-Hospital System

How Geisinger addressed inconsistent patient experience by creating a nursing bundle that helped make patients’ experiences more consistent.

Patient Engagement

Improved Patient Experience through Expansion of Pediatric Outpatient Pharmacy Services

How Texas Children Hospital’s “Meds to Beds” program used outpatient pharmacy to provide discharge prescriptions and achieve a 100% “very satisfied” result from patients and their families.

Care Redesign
Relentless Reinvention

Improving Access to Specialist Expertise via eConsult in a Safety-Net Health System

Electronic referral system supports communication between primary care and specialty providers.

New Marketplace
New Risk, New Business Models

How a Tertiary Care Academic Endoscopy Center Used Time-Driven, Activity-Based Costing to Improve Value

Brigham and Women’s Hospital implemented time-driven activity-based costing (TDABC) methodology to better understand the complex non-operating-room setting of the endoscopy center for the purpose of improving resource management and practice care design.

Care Redesign
Relentless Reinvention

Toward Accountable Care: Achieving Value and Integration via Population Health Management

Camden Clinical Commissioning Group, a local health planning organization in London, developed a Population Health Management Tool to provide them with a greater understanding of the needs of different segments of the population, resulting in improved outcomes and reduced costs through the delivery of appropriate care.

Care Redesign
Relentless Reinvention

Effective Treatment of Congestive Heart Failure Through a Health System–Community Clinic Partnership

An innovative health system/community clinic partnership improves care and reduces costs for uninsured patients with congestive heart failure.

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