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Cases

Examples of innovations that show successfully implemented experiments within health organizations and suggestions for how to get started at your organization.

Care Redesign

Improving Care and Cutting Costs: Implementation of a Laboratory Formulary to Facilitate Better Laboratory Ordering Practices

Can a formulary system help to prioritize cost-effective lab tests in the same way it has done for prescription drugs?

Leadership

Building a Better Physician Compensation and Performance Model

Spectrum Health Medical Group designed a physician compensation model that not only rewarded physicians for providing consistent high-quality patient care, but also motivated them to do so.

New Marketplace

Navigating Pharmaceutical Price Increases: A Strategy to Protect Appropriate Use, Reduce Waste, and Identify Therapeutic Alternatives

In the face of major pharmaceutical price increases, Cleveland Clinic developed a strategy to ensure high-quality patient care while maintaining financial stability.

Leadership

Engaging Clinicians: The UMMA Model of Primary Care Provider Satisfaction

How a community health center improved primary care provider satisfaction and retention from a 20% annual turnover rate to zero.

Care Redesign

Collaborative Care for Depression in a Safety-Net Health System

Integrating depression treatment into primary care in New York City’s public system.

Care Redesign

From Co-Located to Integrated Teams: How Utah’s Neurobehavior HOME Program Changed Its Culture

University of Utah Health incentivized coordination through integrated teams to provide better care at a lower cost for patients with developmental disabilities.

Patient Engagement

Improving Communication from the Operating Room: A New Mobile Application to Enhance the Family Experience

How Orlando Health’s new mobile app resulted in a 98% reduced anxiety rate for patients and their families in the waiting room.

Patient Engagement

Reducing Inpatient Falls by Integrating New Technology with Workflow Redesign

How a hospital neuroscience unit uses “virtual sitters” to monitor patients at highest risk for falls.

Leadership 2016

Top-Down Implementation Process for Rapid Data Governance Adoption

Good data governance — a set of agreed-upon standards for gathering, formatting, and using data — is essential for health care organizations that want to tap into the power of their information.

Patient Engagement 2017

Using a “Nursing Bundle” to Achieve Consistent Patient Experiences Across a Multi-Hospital System

How Geisinger addressed inconsistent patient experience by creating a nursing bundle that helped make patients’ experiences more consistent.

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