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Articles

Practical insights, based on experience, from the experts’ point of view on what’s working in their own organizations and beyond.

New Marketplace
New Risk, New Business Models

What U.S. Hospitals Can Still Learn from India’s Private Heart Hospitals

Cost-cutting lessons are clear, so what stands in our way?

Care Redesign
Relentless Reinvention

Adopting Innovations in Care Delivery — The Case of Shared Medical Appointments

Given the effectiveness of group interventions, why aren’t doctors routinely using them to treat physical and mental conditions?

Patient Engagement

How Chronic Pain Treatment Falls Short of Patient-Centered Care

Healing the opioid epidemic requires nothing less than a comprehensive theory of patient health.

Patient Engagement

Evaluating Complex Care Programs: Is It a Zero-Sum Game?

Policymakers see programs for complex patient populations as a way to bend the health care cost curve, but are reduced health care utilization and costs the right measures of success?

Patient Engagement

Engaging Health Care App Design: Reflections from the Field

Millions of health care apps have perished from user indifference. A better design approach produces apps that users need and want.

Patient Engagement

Health Care — A Final Frontier for Design

Design must move beyond narrow projects and encompass complex systems.

Patient Engagement

Engineering Social Incentives for Health

It’s important to engineer social engagements that promote health, but we must also test their acceptability and effectiveness.

Patient Engagement

Applying Behavioral Insights to Improve Health and Health Care

Make it easy, attractive, social, and timely: these simple insights can help to ensure that desired changes in health behavior occur.

Patient Engagement

OpenNotes: How the Power of Knowing Can Change Health Care

The OpenNotes initiative is engaging patients through shared clinical notes. What have we learned since its debut, and how will open access continue to change the health care landscape?

Patient Engagement

A Patient and Family Advisory Council for Quality: Making Its Voice Heard at Memorial Sloan Kettering Cancer Center

Though PFAC models abound, metrics on best practices are lacking. One prominent hospital may have found the answer: let those who are the experts at being patients and caregivers lead the way.

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