NEJM Catalyst Leadership Board Founder

Thomas H. Lee, MD, MSc

Chief Medical Officer
Press Ganey Associates

As Chief Medical Officer for Press Ganey Associates, Inc., Dr. Lee is responsible for developing clinical and operational strategies to improve the patient experience for health care providers across the nation.


Dr. Lee is an internist and cardiologist, and practices primary care at Brigham and Women’s Hospital in Boston. Prior to assuming his role at Press Ganey, he was Network President for Partners Healthcare System, the integrated delivery system founded by Brigham and Women’s Hospital and Massachusetts General Hospital.  He is a graduate of Harvard College, Cornell University Medical College, and Harvard School of Public Health.  He is on leave from his roles as Professor of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health.


Dr. Lee is a member of the Boards of Directors of Geisinger Health System, the Board of Overseers of Weill Cornell Medical College, the Special Medical Advisory Committee (SMAC) of the Veterans Administration, and the Panel of Health Advisors of the Congressional Budget Office, and the Editorial Board of The New England Journal of Medicine.   He is the author of Chaos and Organization in Health Care (MIT Press, 2009) and  Eugene Braunwald and the Rise of Modern Medicine (Harvard University Press, 2013).


New Marketplace
New Risk, New Business Models

Going Dutch: Using Social Capital in Health Care

There is no reason that the opportunities created by social capital cannot be realized in other countries.

Care Redesign
Relentless Reinvention

Measures Only Get Better When You Use Them

Optimism, innovation, and how the two go together.

Patient Engagement

Better Communication Makes Better Physicians

How Adrienne Boissy and Cleveland Clinic are focusing on physician communication — and getting results.

Care Redesign
Relentless Reinvention

Can Virtual Palliative Care Consultations Be Successful?

How the University of Alabama at Birmingham is changing the way palliative care consultations are managed, both face to face, and face to screen.

Tom Lee Video Clip Still: Value-Based Care & Relentless Reinvention: Attacking the Known Unknowns

Care Redesign
Relentless Reinvention

Relentless Reinvention: Attacking the Known Unknowns

We’ve got to improve the value of care. That was true before the election, is true today, and will still be true when the next election comes along.

New Marketplace

Improving Physician Performance: What Works?

Do financial incentives and employment of physicians drive value — or create unintended consequences?

Care Redesign 2016

Population Health: The Ghost Aim

We are finally at a moment in the history of health care when we know what to do to achieve better health, who should do it, and how to get it done.

Orchestrating Better Coordinated Care Panel Clip Still

New Marketplace
New Risk, New Business Models

The Music of Medicine: Orchestrating Better Care

Orchestras practice for years before they become the very best. Health care organizations are asking for our patience while they follow suit.

New Marketplace
New Risk, New Business Models

Are EMRs to Blame for Physician Burnout?

Is the ratio of love to hate for electronic medical records moving in the wrong direction, and if so, what can we do?

New Marketplace
New Risk, New Business Models

Turning Value-Based Health Care into a Real Business Model

Examples from four organizations and the strategical advantages they have in common.

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