NEJM Catalyst Leadership Board Founder

Thomas H. Lee, MD, MSc

Chief Medical Officer
Press Ganey Associates


As Chief Medical Officer for Press Ganey Associates, Inc., Dr. Lee is responsible for developing clinical and operational strategies to improve the patient experience for health care providers across the nation.

Dr. Lee is an internist and cardiologist, and practices primary care at Brigham and Women’s Hospital in Boston. Prior to assuming his role at Press Ganey, he was Network President for Partners Healthcare System, the integrated delivery system founded by Brigham and Women’s Hospital and Massachusetts General Hospital. He is a graduate of Harvard College, Cornell University Medical College, and Harvard School of Public Health. He is on leave from his roles as Professor of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health.

Dr. Lee is a member of the Boards of Directors of Geisinger Health System, the Board of Overseers of Weill Cornell Medical College, the Special Medical Advisory Committee (SMAC) of the Veterans Administration, and the Panel of Health Advisors of the Congressional Budget Office, and the Editorial Board of The New England Journal of Medicine.  He is the author of Chaos and Organization in Health Care (MIT Press, 2009) and  Eugene Braunwald and the Rise of Modern Medicine (Harvard University Press, 2013).

 

Leadership

The Danger and Opportunity of Leading a Hospital

Rising from department chair to Dean, President, and CEO: lessons from Jeff Balser.

Leadership

Lessons in Leadership: What Makes Me Jealous

A social norm among Mayo Clinic physicians to answer their beepers immediately sparks excuses and admiration from others.

Patient Engagement

When — and How — Can Incentives Actually Work?

Incentives can work if they’re designed a bit better.

Arnold Milstein Panel Clip Still: Man vs. Machine - Leveraging Artificial Intelligence in Health Care

Care Redesign
Relentless Reinvention

Man vs. Machine: Leveraging AI in Health Care

How best to use computer knowledge, instead of being overwhelmed by it.

New Marketplace
New Risk, New Business Models

Going Dutch: Using Social Capital in Health Care

There is no reason that the opportunities created by social capital cannot be realized in other countries.

Care Redesign
Relentless Reinvention

Measures Only Get Better When You Use Them

Optimism, innovation, and how the two go together.

Patient Engagement 2016

Better Communication Makes Better Physicians

How Adrienne Boissy and Cleveland Clinic are focusing on physician communication — and getting results.

Care Redesign
Relentless Reinvention

Can Virtual Palliative Care Consultations Be Successful?

How the University of Alabama at Birmingham is changing the way palliative care consultations are managed, both face to face, and face to screen.

Tom Lee Video Clip Still: Value-Based Care & Relentless Reinvention: Attacking the Known Unknowns

Care Redesign
Relentless Reinvention

Relentless Reinvention: Attacking the Known Unknowns

We’ve got to improve the value of care. That was true before the election, is true today, and will still be true when the next election comes along.

New Marketplace

Improving Physician Performance: What Works?

Do financial incentives and employment of physicians drive value — or create unintended consequences?

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