Paul Rosen, MD, MPH, MMM was named “One of the First 100 Innovators” by the U.S. Federal Government Agency for Healthcare Research and Quality for his work on patient-physician communication. He is a TEDx speaker and has appeared on Sirius XM on the Business of Health Care show and on the Relentless Health Value podcast to discuss the patient experience movement. Dr. Rosen is a pediatric rheumatologist at Nemours Children’s Health System. He is also an Associate Professor of Pediatrics at Sidney Kimmel Medical College at Thomas Jefferson University.
Many physicians do not believe patient satisfaction is a legitimate pursuit. Yet they must meet consumers of health care where they are — on Internet ratings sites.
Interview by Paul Rosen & Niko Kurtzman
A mid-career attending and a med student discuss the changes to physician careers.
Patient shadowing, hassle mapping, and empathy mapping create insights into the individual patient experience.
Article by Bon Ku, Anuj Shah & Paul Rosen
To solve problems in health care delivery, think like a designer and a physician.
Blog Post by Paul Rosen & Tiffany Gwilliam
A visit to the pediatrician’s office can be the worst day of a parent’s life. Here’s how a physician and a parent worked together to allay fears, develop a successful treatment plan, and model the patient-doctor relationship.
Article by Thomas H. Lee, Paul Rosen & James F. Burrows
The pediatrics field offers practical advice on how adult-care facilities can truly involve families in caring for their loved ones.